Operations Support Specialist

Sartori Cheese Brand•Crescent City, CA

11h•Onsite

About The Position

The Operations Support Specialist is a key connection between our customers, visitors, and team members. As the first point of contact, this position is crucial in maintaining our company’s professionalism and positive image. In this dynamic role, the Operations Support Specialist ensures the office runs smoothly and efficiently by providing vital operational and administrative support.

Requirements

High school diploma or equivalency (GED) is required.
Minimum of 2 years of experience in an administrative role in a professional setting required.
Alignment with Company Values - Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility.
Strong Interpersonal and Communication Skills - Effective verbal and written communication abilities are essential for collaborating with or supporting team members, management, and vendors and representing the employer's professionalism.
Strong Organizational and Time Management Skills - Ability to manage and navigate complex priorities while meeting deadlines, anticipating needs, and proactively resolving issues.
Proficient Computer Skills - Strong proficiency in Microsoft Edge and Microsoft Office, specifically Word, Excel, and PowerPoint.
Customer Service Orientation - Cooperative and considerate approach to enhance the customer experience, reflecting positively on the employer.
High Level of Accuracy and Reliability - Attention to detail and consistency in task execution ensure sound judgement and responsibility.
Ability to Work Independently and as Part of a Team - Capable of both independent work and collaborative teamwork, contributing to the organization's overall success.
Professional Behavior - Understanding that their behavior reflects upon their employer, maintaining professionalism in all interactions, and representing the company positively.
Confidentiality – Maintains discretion and safeguards sensitive information, including HR-related documents, ensuring compliance with company policies and privacy standards.
A valid driver’s license is required.

Nice To Haves

Minimum 1 year of experience with an Enterprise Resource Planning (ERP) system is preferred.

Responsibilities

Performs administrative tasks for leaders such as answering the phone, processing mail, maintaining files, entering data, preparing professional documents (e.g., letters, spreadsheets, presentations), and overseeing petty cash.
Professionally greets customers, team members, vendors, and visitors, ensuring compliance with company security and Good Manufacturing Practices (GMP) procedures.
Ensures the front lobby and desk area present a positive and professional appearance.
Reviews and processes production work orders.
Troubleshoots and resolves inventory and work order discrepancies.
Works with the Product Data Management team on Product Change Management changes and new item setup.
Manages all team members/breakroom communication, ensuring effective communication and organization within the breakroom area. Examples include creating, maintaining, and posting production metrics, plant communications, and updating employment law posters.
Supports new hire orientation, including welcoming new hires, preparing and processing new hire paperwork, setting up technology, completing I-9 verifications, and assigning lockers and badges.
Oversees the management of all team member uniforms and invoices, ensuring accuracy and timely processing.
Coordinates meaningful recognition initiatives to celebrate team member contributions.
Supports and/or coordinates team member recognition events (e.g., picnic) and wellness work perks (e.g., June Dairy Month celebration), including logistics, communication, and vendor coordination.
Manages and stocks office, mailing, and breakroom supplies by monitoring inventory levels and placing orders as needed.
Coordinates and maintains meeting space as needed.
Assists with the administration of workers' compensation claims, incident reporting, recordkeeping of safety training, safety vendor management/ordering, regulatory data gathering, and assistance in reporting.
Collaborates with the payroll team to accurately apply payroll deductions.
May process donation requests and coordinate donation distributions.
May support responsibilities associated with the retail store, including inventory and order management, invoicing, and entering data into the Enterprise Resource Planning (ERP) system.