Operations Support Specialist

VESTA CORPORATION•Weatogue, CT

38d•$70,000 - $80,000•Onsite

About The Position

Be a part of the best team in Property Management!!! Vesta Corporation is seeking to hire an Operations Support Specialist at our corporate office in Weatogue, CT. In this role, you will support day-to-day operations across our property management portfolio by handling data entry, document management, reporting, and cross-department coordination, with a focus on AI content platforms. You'll act as a central point of contact for internal teams, residents, and vendors, driving communication and follow-through on operational tasks, compliance deadlines, and maintenance workflows. If you have a background in Property Management, strong computer skills, and a passion for supporting a team, we want to hear from you. Join Vesta and be a part of our success story! At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include: Medical, dental & vision insurance Company matched 401(K). Paid time off- Vacation, sick, floating holidays 12 additional paid holidays Tuition Reimbursement PetPlan Pet Insurance Employee Assistance Program Long & Short-Term Disability Insurance AND MORE The Operations Support Specialist provides administrative and operational support to the property management team, helping ensure the portfolio runs smoothly through accurate data entry, document management, reporting, and cross-department coordination, with an emphasis on AI content platforms. This role serves as a central point of contact for internal teams, residents, and vendors, supporting communication and follow-through on operational tasks, compliance deadlines, and maintenance workflows.

Requirements

Associate degree or equivalent experience, plus 3–5 years of related experience or a proven track record in a similar role, such as leasing, Assistant Property Manager, or Property Manager.
Strong computer skills are required, including Microsoft Office, Outlook, property management software, and AI content platforms.
Successful completion of a background check and drug screening required.
Valid Driver's License and clean driving record required.

Nice To Haves

Experience with site-based affordable housing programs is strongly preferred, when applicable.
A bachelor’s degree in business management or property management is a plus.
Multilingual skills are strongly preferred.

Responsibilities

Maintain strong knowledge of operational policies and procedures to support training, process improvements, and SOP development.
Support new processes and software implementations affecting the Property Management Department; help manage vendor relationships and contracts, test and review documented processes, provide feedback for training materials, and promptly notify the Learning and Development team of process changes.
Apply site-level operational expertise to remotely support assigned sites or regions.
Ensure proper documentation and adherence to regulatory requirements; maintain up-to-date records of tenant communications, property activities, and compliance requirements.
Identify opportunities by analyzing feedback and sentiment, sharing insights, and supporting process improvements or training enhancements.
Track, compile, and communicate issues in technology platforms, including AI content platforms, Rent Café, and Yardi Voyager, to support system improvements. Participate in relevant internal and external meetings.
Attend and actively participate in training sessions and provide limited one-on-one support to team members who need additional assistance after initial training and coaching.
Serve as an ambassador for new processes and software implementations; participate in train-the-trainer sessions and provide limited one-on-one support to team members who need additional assistance after initial training and coaching.
Other duties as assigned.