Operations Support Specialist I
AmeriHome Mortgage Company, LLC•Westlake Village, CA
•$24 - $28•Onsite
About The Position
As the Operations Support Specialist I you'll manage client relationships, provide quality service, assist internal departments, follow up on escalations, and documentation request. You'll also support ad-hoc initiatives and projects to help increase efficiency and quality for the Operations team. Communicate with clients on a regular basis, maintaining specific communication SLA's. Review documentation and requesting documentation when needed. Responsible for 24 hour refund/invoice submissions. Run daily reporting, managing aged loans, complete multiple task daily.
Requirements
- 1+ years of related experience in Administrative Support, Project Management or similar field
- High school diploma required
- Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services
- Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Intermediate proficiency in Microsoft Office products (Excel, Word, PowerPoint, Visio)
- Entry level to intermediate experience with mortgage software (Encompass)
- Intermediate speaking and writing communication skills
Nice To Haves
- Bachelor's degree in related field preferred
Responsibilities
- Manage client relationships
- Provide quality service
- Assist internal departments
- Follow up on escalations
- Handle documentation requests
- Support ad-hoc initiatives and projects
- Communicate with clients on a regular basis, maintaining specific communication SLA's
- Review documentation and requesting documentation when needed
- Responsible for 24 hour refund/invoice submissions
- Run daily reporting
- Manage aged loans
- Complete multiple tasks daily
Benefits
- Competitive salaries
- Ownership stake in the company
- Medical and dental insurance
- Time off
- Great 401k matching program
- Tuition assistance program
- Employee volunteer program
- Wellness program
- Opportunity to bolster business knowledge
- Learning the ins and outs of how successful companies operate and manage their finances
- Invaluable hands-on experience to help grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
