Operations Support Specialist (HVAC)

Parts Town•Fort Wayne, IN

11h•Hybrid

About The Position

Provide dedicated support for HVAC customers by building strong relationships and delivering timely, personalized service. Manage a high volume of daily order activities, including order updates, reporting, and block management, while collaborating closely with cross-functional teams to ensure prompt response times and customer satisfaction. Adapt quickly to changing business priorities and support operational needs in a fast-paced environment. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy.

Requirements

1+ year(s) of experience in a customer centric role
Identified as the “go-to” team member in your current role with a proven track record of providing a superior customer experience
Ability to empathize and provide outstanding customer service through building stellar relationships
Hungry for knowledge and desire to grow within a fast paced environment
Knack for digging into the details to find the best possible resolution
Proficient in MS Office and have knowledge of SAP, Qlik, and Salesforce
Quality, high speed internet connection at home
Genuine positive, outgoing, team spirited, one-for-all personality
All-star communicator and proficient in English (both written and verbal)

Nice To Haves

Bilingual

Responsibilities

Provide personalized support to the HVAC group of customers while building personal relationships.
High volume of daily order updates including report and block management.
Interact with team members to achieve optimal response times to customer requests.
Have the flexibility to quickly shift based on business need.
Proactively monitor and follow up on back-ordered orders, ensuring estimated ship dates are accurate, up to date, and effectively communicated to customers.