Operations Support Senior Analyst
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Operations Support Senior Analyst is a key contributor to Front-End (FE) Operations, providing timely visibility, analytical insight, and operational support for assigned projects, therapies, and business initiatives. This role develops transparent methods for defining and monitoring key performance indicators (KPIs), owns function- and therapy-level performance reporting, and partners with operations leadership to identify root causes and implement sustainable solutions. The Senior Analyst plays a critical role in supporting Coram business objectives by driving process improvements, optimizing workflows, and enhancing the patient experience. Serving as a central point of contact for cross-functional projects and operational challenges, this position helps ensure efficient and effective operations.
Requirements
- 3+ years of experience in business analytics, operational analytics, or a related field
- High School Diploma or GED
Nice To Haves
- Experience in healthcare analytics, healthcare operations, or a related healthcare environment
- Bachelor Degree
Responsibilities
- Providing timely visibility, analytical insight, and operational support for assigned projects, therapies, and business initiatives.
- Developing transparent methods for defining and monitoring key performance indicators (KPIs).
- Owning function- and therapy-level performance reporting.
- Partnering with operations leadership to identify root causes and implement sustainable solutions.
- Driving process improvements, optimizing workflows, and enhancing the patient experience.
- Serving as a central point of contact for cross-functional projects and operational challenges.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
