Operations Support Representative

OneMain Financial • Fort Mill, SC

1d • Hybrid

About The Position

OneMain Financial is seeking qualified candidates to fill the open Operations Support Representative Intermediate role with the Brightway Cards Operations Support team in our Fort Mill, SC Service Center. This position will provide administrative support including account review, handling questions from agents or Supervisors / Department Manager and interaction with Internal and External customers. The ability to process a high volume of tasks quickly and accurately throughout the day is a must for this position.

Requirements

• High School/GED Diploma.
• Operational Support/Customer Service experience.
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.
• Ability to effectively work within multiple systems simultaneously

Nice To Haves

• Financial Services and Lending background

Responsibilities

• Manage incoming/outgoing physical mail and electronic mail
• Process various accounts status updates requested by front line operations
• Ensuring assigned tasks are completed in a timely and accurate manner
• Completing Ad-Hoc reviews as assigned by management
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
• Review and decision accounts adhering to published procedures
• Communicate with various departments on various account related topics
• Researching a variety of account related issues
• Work with management on various remediation projects

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED