Operations Support Representative

Staples Inc. • Framingham, MA

22h • $19 - $23 • Remote

About The Position

Staples is business to business. You're what binds us together. At Staples, our Customer Success team plays a critical role in delivering exceptional service and building lasting relationships with our customers. As an Ops Support Representative, you will serve as a trusted problem solver who takes ownership of customer concerns from start to finish. In this remote role, you will partner with internal and external teams, navigate multiple systems, and deliver timely, thorough resolutions that create a seamless customer experience.

Requirements

• Passion for customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Resourceful and self-motivated.
• Strong ownership and accountability.
• Collaborative mindset.
• Positive can-do attitude.
• Ability to handle challenging situations.
• Commitment to quality results.
• 2+ years of customer support, customer service, or equivalent experience.
• Ability to work an 8-hour shift.
• Dedicated home office/workspace.
• High-speed internet connection.
• Ability to perform basic PC and hardware troubleshooting.
• High School Diploma or GED.

Nice To Haves

• 2+ years of customer service experience within the last 5 years.
• Previous work-from-home experience.
• Demonstrated success in customer service or customer success roles.

Responsibilities

• Serve as a primary point of contact for customers requiring assistance with complex or escalated issues.
• Take ownership of customer inquiries and manage issues through resolution from beginning to end.
• Research customer concerns and determine effective solutions.
• Collaborate with internal and external partners.
• Provide timely follow-up and communication.
• Document customer interactions and resolutions.
• Develop expertise across multiple business functions.
• Meet quality, productivity, attendance, and schedule standards.
• Anticipate customer needs and deliver an exceptional experience.
• Support evolving business priorities and assignments.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED