Operations Support Rep I

American Eagle Financial Credit Union Incorporated•East Hartford, CT

9h•$22 - $24•Hybrid

About The Position

Be the behind-the-scenes powerhouse that keeps our member services running seamlessly. You’ll process high-value transactions, maintain accounts, manage specialized cases, and support card and payment operations, all while helping test new products and streamline processes. This role is perfect for the detail driven problem solvers who want variety, challenge, and the chance to make a real impact every day.

Requirements

High School Diploma/GED
Minimum of two years in a previous role
Subject matter expertise
Ability to provide mentorship, guidance, and training to other team members
Detail driven problem solvers
Critical thinking
Quick troubleshooting skills
Clear communication
Organization skills
Detail oriented

Nice To Haves

Demonstration of the ability to meet qualifications without an absolute focus on duration of experience

Responsibilities

Daily processing of domestic and international wires
Conducting maintenance and member communications on deceased accounts, including credit cards
Processing transactions received in the mail to include but not limited to: deposits, withdrawals, bank check requests, CD closeouts and loan payments
Process daily overdraft reports, conduct account lock maintenance and submit necessary reporting
Process Verification of Deposits, SWBC payments and Returned Deposited Items
Process bank executions, tax and IRS Levies, child support orders according to state and federal statutes
Daily balancing and support of instant issuance, including fulfilling branch supply requests
Processing of debit card lost/stolen reports, ordering of embossed cards, and card redirects
Processing credit card maintenance requests, new card production and card upgrades
Review and processing of daily credit and debit card related reports for procedure and compliance adherence, accuracy of member information, potential risks, etc.
Performs quality checks on all card and account maintenance to ensure completeness of information
Restructures credit cards as identified by Payment Solutions
Review reports for quality control purposes
Provide backup assistance when understaffed and works with the team to ensure all departmental duties and goals are met
Answer the department group line to assist members and internal teams with Operational questions related to Deposit or Card Services
Monitor the department email box and respond to incoming requests for information
Support problem resolution requests received directly from members
Works closely with other departments to conduct testing and review of accounts pertaining to any system upgrades, new product development, or conversions to a new vendor
Actively cross-sells AEFCU products and services and acts as a resource of information to educate internal departments and members on the features and benefits of our products and services, exceeding the member’s expectations and building long-term member relationships
Researches, processes, and fully resolves all member and internal team member inquiries related to card and deposit functions within established service standards.