Operations Support Manager
Columbus Region•Columbus, OH
•Onsite
About The Position
The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road location. This role partners with Service Managers and Service Coordinators to improve scheduling, follow-up, reporting, office workflows, inventory, facilities, tools and equipment, purchasing, and fleet administration. The position promotes consistent processes, timely communication, accurate information, and efficient service delivery across the Columbus region.
Requirements
- High School diploma or greater
- Competent in Microsoft Office Products
- Competent in Service Titan, Azuga & CarIQ
Responsibilities
- Support Service Coordinators
- Ensure jobs are scheduled in a timely manner
- Ensure proper follow ups are completed (Parts In, Completed Estimates, Hold Jobs)
- Implement and refine processes and procedures to increase efficiency
- Support Service Managers
- Daily, weekly & monthly reporting for Service Managers and Service Coordinators (job performance, technician productivity, revenue, hold jobs)
- Oversee email accounts for signed estimates- ensure they are handled in a timely manner
- Manage Concur Platform for all PO’s for 550 Schrock Rd.
- Manage Sage Platform (Issue/approve PR’s)
- Support recruiting, onboarding and training of office personnel
- Oversee inventory at 550 Schrock Rd
- Oversee Building Maintenance & Repairs at 550 Schrock Rd
- Oversee Tool & Equipment Management at 550 Schrock Rd
- Support management in budgeting, forecasting and operational planning
- Oversee Azuga- Columbus Region
- CarIQ Management- Columbus Region
- Assist other regions with fleet management as needed
- Other operational duties as assigned by President of Services
Benefits
- Competitive salary and performance-based incentives
- Opportunities for professional growth and advancement
- A collaborative, supportive work environment
- Comprehensive benefits package
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off, Paid Holidays, floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
