Operations Support Manager

CTBC Bank Corp USA•Los Angeles, CA

11d•$100,000 - $125,000•Onsite

About The Position

Responsible for developing, managing, and motivating colleagues involved in back office operations under the guidance of an Operations Manager.

Requirements

Bachelor’s Degree or equivalent work experience
10+ years of Back Office (REG E claims, Return Item Processing, Check Adjustments, ACH Exceptions and Cash Vault and Research, etc.)
Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
5+ years in banking operations leadership role.
Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

Responsibilities

Managing and coordinating duties and work functions in the Centralized Processing department which includes, but not limited to: Exceptions Desktop Non-Post, Overdraft and Stop Payment processing, Chargebacks, ACH & POS/ATM Reg E Disputes, POD Adjustments, Correspondent Bank Adjustments, Foreign Item Collection, Operational loess, Escheatment, Bank by Mail, In-house Lockbox processing etc.
Analyze operations of the department for effectiveness and identify consolidation or redistribution of duties as a result of the efficiencies gained from manual process changes and/or systems.
Ensures the department functions are processed efficiently and staff adheres to policies, procedures, and in compliance with Regulations.
Ensure all team members follow procedures and incorporate current mandates and revisions to procedures as required through regulations.
Hire, train, coach, and manage operations staff, working with them to meet objectives. Includes ensuring appropriate staffing levels, monitoring work, handling disciplinary issues and writing performance appraisals.
Oversee the bank’s debit card portfolio and risk management activities.
Responsible for legal process (subpoenas/levies)
Responsible for working with BSA and Compliance on researching fraudulent activities.
Collaborating and supporting operational needs with Retail Banking and other back office departments.
Adherence to all compliance programs including but not limited to; completion of required training modules by establishing due dates.
Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions.
Perform other duties as assigned.