Operations Support Manager

McKibbon Hospitality • Tampa, FL

3d

About The Position

As a key member of the McKibbon Leadership team, the Operations Support Manager works with the Regional Vice Presidents of Operations to help support hotel properties throughout the company during times of absence of management, or to help hotel properties with specific goal areas. They will be required to influence the total operation of the hotel during a specific time frame. Travel for this position is heavy, traveling 2 weeks (10 days), then off 4 days, and then back to 2 weeks (10 days). Reporting to the Regional Vice Presidents, the Hotel Operations Support Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

Requirements

• Associates/Bachelor’s Degree
• 3 years’ minimum experience as a hotel general manager
• Experience working at a hotel establishment
• Experience with major hotel brands like Marriott, Hilton, Hyatt, IHG or Starwood is required
• Ability to travel up to 100% of the time
• The skills and experience to lead a team to consistently deliver exceptional guest service
• Knowledge of local and state compliance laws
• A proven track record of meeting budgets, understanding profit &loss statements, and cost controls

Nice To Haves

• Excellent communication and problem-solving skills
• The ability to develop the leadership qualities of all staff
• Maintaining positive relationships with the management company, property owners, and clients
• Implementing McKibbon procedures as they relate to cost control and inventory management
• Ensuring that hotel policies and brand standards are consistently followed

Responsibilities

• Assisting with the overall performance of the properties operations to include but not limited to Guest Satisfaction, Brand Quality Assurance, Budget and Labor
• Executing the training of all associates as it relates to brand and company standards to maximize revenues and service culture
• Maintaining compliance and up to date on new initiatives for the brand and company
• Being aware of and in compliance of all local and state laws
• Implementing and train on all McKibbon procedures that relate to cost control and inventory management
• Maintaining positive relationships with Management company, Property owners and clients
• Supporting and inspect for safety and security standards are being maintained
• Supporting guest experience and satisfaction in all operations
• Working closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales and leadership to ensure property and company goals are being achieved

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts
• Any state specific holiday, vacation or benefit requirements will apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree