Operations Support Manager
About The Position
As the Operations Support Manager to the Director of GoodLife Services, you will play a pivotal role in supporting the Director in the effective execution of their duties and responsibilities. This position requires someone with extensive experience in providing high-level administrative support within a large community service organization. You will be the primary point of contact for internal and external stakeholders, ensuring smooth communication and coordination of activities to drive the mission and goals of the organization. The ideal candidate for this position is a seasoned professional with a demonstrated track record of providing comprehensive support to department leaders in the non-profit sector, particularly within community service organizations. They possess a proactive mindset, anticipating the needs of the Director and taking initiative to address them effectively. They exhibit exceptional interpersonal skills, building positive relationships with stakeholders at all levels. Highly organized and detail-oriented, they thrive in a dynamic environment, managing multiple tasks with efficiency and accuracy. They uphold the highest standards of professionalism and integrity, embodying the values and ethos of the organization.
Requirements
- 3-5 years of administrative experience supporting a leadership team
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite, specifically SharePoint and OneDrive
- Comfort with Brittco, MS Office, ADP Workforce Now
- Ability to work independently and collaboratively in a fast-paced environment.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working with diverse populations is an asset.
Responsibilities
- Manage the Director’s calendar, schedule meetings, and coordinate travel arrangements.
- Prepare agendas, presentations, and other documents for meetings.
- Records meeting minutes.
- Serve as a liaison between the Director and various stakeholders, including staff, clients, donors, and community partners.
- Handle incoming correspondence and prioritize actions accordingly.
- Assist in the planning and execution of projects and initiatives led by the Director.
- Coordinate cross-functional teams and track project timelines and deliverables.
- Maintain confidential files and records, ensuring accuracy and accessibility.
- Conduct research and compile reports as needed.
- Coordinate logistics for events, conferences, and other engagements involving the Director.
- Arrange venues, catering, and guest accommodations.
- Assist in managing the Director's budget, including tracking expenses, processing invoices, and reconciling accounts.
- Provide strategic support to the Director by analyzing data, identifying trends, and making recommendations to optimize operations and achieve organizational objectives.
- Prepares monthly, semi-monthly, and annual department reports as assigned by Director
- Prepare monthly billings and maintain census and expenditure records
- Perform ad-hoc tasks and special projects as assigned by the Director, demonstrating flexibility and adaptability in a fast-paced environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
