Operations Support Lead

RBC • Mississauga, ON

2d • Onsite

About The Position

The Operations Support Lead plays a key role in the resolution of all production issues that arise in Client Acquisition and Service (CAS) Operations. This role ensures production issues are addressed as soon as possible by collaborating with functional partners to contribute to the effective resolution of complex system-related issues. They also support the completion of daily system support tasks in addition to ad hoc projects which are client-focused or regulatory in nature and require specialized knowledge inputs from cross-functional team members.

Requirements

• Minimum 2 to 4 years of experience in operational support or have a strong grasp of system, process, workflow, insurance products and technology
• Excellent communication skills and keen attention to detail
• Effective leader/collaborator with multiple stakeholders
• Working knowledge of applications such as INGENIUM, UWPro and other policy administration systems
• Deadline-driven, results-oriented and the ability to demonstrate sense of urgency
• Excellent analytical and problem-solving skills, inquisitive nature and comfortable challenging status quo

Nice To Haves

• Proficient in Microsoft applications
• Working knowledge of database query tools
• General understanding of system Data Architecture and Infrastructure

Responsibilities

• Contribute to the resolution of production support requests, including analysis of system issues
• Partner with Digital and Data and other stakeholders to support timely resolution of ‘system-related’ production issues
• Utilize knowledge and skills to contribute to the resolution of production issues requiring manual cleanups or workarounds
• Complete assigned manual ‘BAU’ tasks required for current and legacy systems to support CAS in day-to-day Operations
• Use specialized knowledge of CAS operations processes and related systems to provide support to digital or non-technical initiatives
• On an as needed basis, provide overflow support on testing and business readiness for digital initiatives to meet release deadlines

Benefits

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees