Operations Support Coordinator - IT

STELLAR INDUSTRIAL SUPPLY•Tacoma, WA

2d•$24 - $26•Remote

About The Position

The Operations Support Coordinator is a reliable, service-oriented member of the Technology team responsible for providing day-to-day technical support to employees across office, sales, and warehouse environments. This role serves as the first point of contact for technology-related questions and issues. Whether assisting with devices, business applications, system access, or troubleshooting day-to-day technical problems, the Operations Support Coordinator takes ownership of each request, communicates effectively throughout the support process, and works collaboratively to ensure issues are resolved. Success in this role means employees receive timely, professional support, technology issues are resolved efficiently, and business operations continue to run smoothly.

Requirements

High school diploma or equivalent required.
Must be at least 18 years of age.
Must be able to pass a background check and drug screening.
Must be legally authorized to work in the United States.
Must maintain regular and reliable attendance.
Must be able to communicate professionally with customers, suppliers, vendors, and internal teams.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred.
Equivalent combinations of education, training, and relevant work experience may be considered.
Two to four years of experience in customer service, technical support, help desk support, school or educational IT, or related technical support roles preferred.
Experience supporting Microsoft 365, Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft Defender, or similar enterprise technologies preferred.
Experience supporting users in a distribution, warehouse, manufacturing, or industrial environment is a plus.
Strong customer service mindset with a genuine desire to help others and resolve issues.
Excellent verbal and written communication skills, with the ability to keep users informed throughout the support process.
Ability to prioritize work effectively and respond appropriately based on business impact and urgency.
Strong analytical and problem-solving skills with the ability to troubleshoot issues methodically.
Demonstrated ownership and follow-through to ensure issues are fully resolved.
Patient, approachable, and comfortable supporting users with varying levels of technical knowledge.
Ability to work independently while collaborating effectively as part of a team.
Comfortable learning new technologies, systems, and business applications, including Prophet 21 (P21).

Responsibilities

Serve as the primary point of contact for employee technology support requests received by phone, email, or the ticketing system.
Provide friendly, responsive support to office staff, sales teams, and warehouse employees.
Take ownership of support requests from initial contact through final resolution, ensuring issues are addressed promptly and nothing falls through the cracks.
Follow up with employees to confirm issues have been fully resolved and expectations have been met.
Troubleshoot basic issues involving computers, printers, scanners, mobile devices, Prophet 21 (P21), Microsoft 365, and other business applications.
Investigate issues by gathering information, asking thoughtful questions, and working through problems logically.
Coordinate with internal IT resources or third-party vendors when advanced technical support is required.
Assist with new user setup, device deployment, and basic system access.
Accurately document support requests, troubleshooting activities, and resolutions within the ticketing system.
Create and maintain knowledge base articles and user documentation for common questions and recurring issues.
Identify opportunities to improve support processes and enhance the overall employee experience.
Demonstrate professionalism, accountability, and a strong customer service mindset in every interaction.
Maintain confidentiality when working with company systems and information.
Participate in ongoing training and continuous learning to expand technical knowledge and support capabilities.
Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs.