ARG Operations Support Coordinator, Customer Fulfillment Center

Westlake Ace Hardware•Greenfield, IN

1d•Onsite

About The Position

The Operations Support Coordinator, Customer Fulfillment Center (CFC) is primarily responsible for processing and fulfilling orders from the stores or commercial customers and scheduling deliveries ensuring the highest levels of satisfaction to both store associates and customers.

Requirements

The Operations Support Coordinator must have the ability and maintain the proper certifications to safely drive commercial vehicles and operate a forklift and electric pallet jack.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence and speak effectively and positively with customers and associates of the organization. Ability to understand and respond to verbal instructions or questions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to identify and define problems, collect data, establish facts, & draw valid conclusions. Apply common sense to understand and carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving forces outside of your control & to offer a positive solution.
While performing the duties of this job, the associate is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate may be required to climb ladders and stand and reach with hands and arms. The associate is required to sit and stoop, kneel, or crouch. The associate may be required to regularly lift and/move up to 50 pounds and occasionally up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

Responsibilities

Identifying, correcting, and providing accurate information for scheduled deliveries that enter the delivery system with missing or inaccurate information.
Timely completion of daily tasks such as processing transfers, completing delivery tickets in the delivery program and printing pending assembly tickets.
Routing the next day’s deliveries using the truck routing program by reviewing routes for efficiency.
Driving delivery routes when necessary.
Preparing the daily routes for Drivers – identifying any potential issues or problems prior to the start of the routes, ensuring all delivery goods are loaded into the assigned vehicle.
Providing delivery information as requested by Drivers, stores, and customers.
Ensure screens and windows are repaired and built to ARG standards within the agreed upon turnaround time.
Maintaining a high level of cleanliness & organization in all areas related to the delivery process.
Other duties as assigned to ensure successful operations at the ARG CFC.
Communicate in a positive manner with all members of the CFC, store management and associates, Support Center personnel, and customers who have received or anticipate receiving a delivery from the ARG.
Use of a computer, ARG delivery software/system, ticket printing system, Acenet, (POS) system, email, Zebra delivery scanners, and Ace Mobile Assistant.