Operations Support Assistant

ICCU • Chubbuck, ID

14d • Onsite

About The Position

Performs various duties regarding servicing incoming and outgoing mail to the MSC Campus, imaging loan documents, processing mail, and providing supplies to the MSC and branch teams. At work, your Primary Responsibilities will include: Process various back-office duties, which include file and batch processing. Deliver/sort all mail and Green Bags for the MSC and branch locations. Image documents in a timely manner. Review images for readability and retain documents for permanent storage. Supply ordering and delivery. Process payoffs sent through mail/FedEx/UPS and release paid loans. Process skip payments. Ensure member satisfaction through courteous, accurate, and efficient service. Write & maintain policies, procedures and assist in credit union training. Additional duties as assigned.

Requirements

• High School diploma / GED preferred
• 0-1 years of experience preferred
• Ability to work with little supervision
• Must be organized
• Good communication and interpersonal skills
• Ability to always maintain the confidentiality of Credit Union and member records
• Demonstrated cooperative and positive attitude toward members and other Credit Union staff
• Must be accurate in balancing and account research
• Be able to diagnose simple problems
• Professional in appearance, attendance, quality, and quantity of work performed
• Willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union

Responsibilities

• Process various back-office duties, which include file and batch processing
• Deliver/sort all mail and Green Bags for the MSC and branch locations
• Image documents in a timely manner
• Review images for readability and retain documents for permanent storage
• Supply ordering and delivery
• Process payoffs sent through mail/FedEx/UPS and release paid loans
• Process skip payments
• Ensure member satisfaction through courteous, accurate, and efficient service
• Write & maintain policies, procedures and assist in credit union training
• Additional duties as assigned

Benefits

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees