Field Operations Support Assistant
About The Position
This position provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Key duties include greeting the public and providing general information on services offered, with a focus on meeting and exceeding customer expectations. The company, Service Corporation International (SCI), is dedicated to supporting families during difficult times and is recognized as the largest provider of funeral, cemetery, and cremation services in North America. They are committed to celebrating the life and legacy of every loved one with professionalism, compassion, and meticulous attention to detail.
Requirements
- High School or equivalent
- 1 - 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
Nice To Haves
- MS Office Suite experience preferred
Responsibilities
- Prepares death certificates, prayer cards and related documents
- Completes required permits and or certificates
- Prepares and processes Veteran’s Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors and payroll as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
