Operations Support Analyst
About The Position
Silverwork is seeking an Operations Support Analyst to provide critical support to their Client Success and Software Engineering teams. This role is ideal for a candidate with mortgage experience who wants to advance their career. The analyst will manage the client request process, leveraging their mortgage expertise to enhance team efficiency. Responsibilities include gathering client issues, assisting with troubleshooting, identifying corrective actions, ensuring client requests are logical, communicating them to the engineering team, and tracking them to completion. The role also involves monitoring automation systems and key performance indicators (KPIs) to maintain service quality. A successful candidate will possess mortgage experience (e.g., Loan Officer Assistant, Loan Processor, or Operations Support) and have an interest in technology and systems thinking.
Requirements
- Mortgage experience (e.g., Loan Officer Assistant, Loan Processor, or Operations Support role).
- Interest and aptitude for technology and systems thinking.
- Alignment with Silverwork's Core Values.
- Interest in automation.
- Understanding of the need for confidentiality, follow-through, and detail orientation.
- Professional communication skills.
- Previous experience in mortgage-related roles is required.
Nice To Haves
- A loosely related degree.
Responsibilities
- Manage the client request process.
- Gather client issues and concerns.
- Assist in troubleshooting client issues.
- Identify corrective measures for client issues.
- Communicate client requests effectively to the engineering team.
- Follow client requests through to completion and delivery.
- Monitor automation systems and related KPIs.
- Ensure the quality of services.
Benefits
- Competitive salary with generous bonus opportunities
- Unlimited, discretionary PTO
- Profit-sharing
- 401k
- Medical, dental, and vision benefits
- Flexible schedule
- Home office reimbursement
- Monthly internet stipend
- Career growth opportunity along either a technical or client success path
- Wide-ranging learning opportunities
- Regular virtual social events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
