Operations Support Analyst

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

About The Position

Acentra Health is looking for an Operations Support Analyst to join their growing team. The Operations Support Analyst assists the Operations Support team in achieving service quality and service-level agreement compliance metrics. This position provides tier one level support to all programs in the operations phase. The Operations Support Analyst is under direct supervision of the Operations Support Manager.

Requirements

Bachelor’s degree Required.
3+ years of relevant work experience within healthcare administration and/or federal government contracts.

Nice To Haves

Advance knowledge Microsoft Office suite.
Proficient knowledge of ITIL (Information Technology Infrastructure Library) foundational concepts.
Substantial knowledge of Medicare, Medicaid, or healthcare verticals.
Understand the software development life cycle (SDLC) and operations release process.
Understand the company’s CMMI standards and operations processes.
Ability to adapt to task organizational, and project changes.
Flexibility in working under demands and needs of the project.
Demonstrate initiative, enthusiasm, creativity, and resourcefulness in handling assignments.
Ability to concentrate for extended periods of time with minimum oversight.
Effective analytical and critical thinking skills.
Efficient attention to detail.
Excellent written and verbal communication skills.
Cross departmental collaboration.
Capability to manage multiple projects with varying priorities.
Ability to use reasoning to troubleshoot, solve, and escalate technical problems.

Responsibilities

Process, triage, and escalate tickets following the escalation matrix and guidelines.
Check alarms, open tickets, track issues, and run reports.
Respond promptly to events and alerts in monitoring systems.
Follow written procedures to report, record, and escalate issues.
Perform scheduled maintenance activities.
Identify root causes and engage internal and external resources for problem resolution.
Provide operational support to projects and programs.
Offer on-call support as needed.
Perform other duties as assigned to ensure comprehensive operational efficiency.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.