Operations Support Analyst

MUFG•Tempe, AZ

20h•Hybrid

About The Position

The Operations Support Analyst is responsible for managing within the Money Transfer Department (MTD)/Deposit Services Unit all the activities relating to the Account Management section: 1) Open/update & close accounts 2) Rate maintenance 3) Time Deposits 4) Inactive accounts 5) Dormant accounts monitoring, and 6) Effectively manage risks associated with BSA/AML and OFAC Regulations. In this capacity, the incumbent is expected to demonstrate the required skills to effectively, prioritize and delegate work. Identify and resolve productivity, efficiency, and quality issues that hinder operations. The functions include (a) Staff Management; (b) Transaction Processing and (c) System Liaison and Customer Support.

Requirements

Minimum 3-5 years banking experience, with deposit and accounting background.
Proficiency in MS Word and Excel.
Strong Accounting Skills.
Excellent written and oral communication skills.
Thorough understanding of BSA/AML and OFAC Regulations.

Nice To Haves

Bachelor's degree preferred or strong knowledge of Reg. D/Reg. CC Regulation

Responsibilities

Workflow Management: Ensuring that staff members’ output satisfies corresponding process requirements.
Approve all daily entries/transactions according to established procedures.
Identify, report, and resolve identified discrepancies – in accordance with established procedures.
Identify process and procedural related issues that may encumber efficiency; implement and monitor cost-effective ‘action plans’ designed to resolve said issues.
Ensure compliance with applicable external and internal regulations, advising Management of any deviations from prescribed practices and implementing corrective action plans.
Ensure all assigned functions have been trained, daily tasks and responsibilities are understood and executed within SLA.
Ensure proper and timely escalations following the appropriate protocol and act consistently.
Prepare statistical reports, providing Unit Management with data necessary for (a) evaluating productivity, efficiency, quality, (b) implementing corrective action plans and (c) audit requests.
Respond to inquiries, ensuring timely resolution of reported issues.
Quality Control: Monitor Customer documents, work papers and reports, ensuring that they are maintained in accordance with applicable internal and external regulations and requirements.
Report and resolve identified discrepancies in a timely manner.
Evaluate existing procedures and methods of operation.
Identify, document and implement ‘cost effective’ methods designed to improve productivity, efficiency and quality.
Systems Maintenance: Ensure all PCs & Systems are operating within specifications and are properly maintained.
Establish and implement cost-effective practices that promote and sustain efficiency and productivity.
Assist the systems groups in the implementation of new products, upgrades, etc.
Assist with Contingency Plans.