Operations Support Analyst

MUFG•Tampa, FL

1d•Hybrid

About The Position

The Operations Support Analyst will assist the section in achieving its objectives by performing various time-sensitive functions that require meticulous record keeping. These functions include Holdover Reject Proof, Proof and Control Proof, WIP INV Proof, BNY Reconciliations, LQC, Rewards Bonus, and Undeliverable Mail. The Incumbent is responsible for reconciling and resolving discrepancies and providing management with details to minimize exposure.

Nice To Haves

Bachelor's degree or a closely-related discipline, or an equivalent combination of formal education and experience

Responsibilities

Make necessary adjustments in accordance with authenticated instructions and ensure the accounts are properly settled.
Reconcile the 'in house' Bank accounts and resolve all discrepancies in accordance with the established procedures.
Ensure all daily tasks and responsibilities are understood and executed within SLA.
Ensure proper and timely escalations following the appropriate protocol and acting consistently.
Ensure all related to Head Office documents are in compliance with Head Office regulations.
Process transactions based on instructions from Front Office and Internal Departments (Book Transfers).
Ensure that the instruction received is entered into the OVS System correctly and in a timely matter.
Responsible for the opening and closure of Investigations received by MUFG branches.
Review and process internal and external Customer’s claims, ensuring that adjustments are made in accordance with procedures and applicable internal regulations.
Log each Investigation daily and reconcile Federal Reserve Bank, and other bank’s discrepancies in accordance with established procedures.