Operations Support Analyst

Republic Services•Phoenix, AZ

7d•Hybrid

About The Position

The Analyst, Operations Support is responsible for gathering, streamlining, standardizing, and documenting processes that support the corporate Operations Support function in building consistent standard operating procedures for operations. The Analyst collaborates with subject matter experts in the field to break down complicated problems, identify areas of improvement, align responsibilities, and document step-by-step procedures, ultimately providing solutions to challenges faced in operations. This role develops and delivers invaluable content used to train key roles in the Operations space enterprise wide.

Requirements

Demonstrated experience with knowledge management and/or process improvement in a key support role. (Required).
2-3+ years of experience in the waste or transportation industry.
Demonstrated proficiency in Microsoft Word, PowerPoint, and Excel.
Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing.
Written and verbal communication skills, with the ability to create, process, and design content in mediums such as PowerPoint, Word, Excel and Visio.
Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals.
Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
Demonstrate ability and willingness to adjust and adapt to changing conditions.
Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise.
Ability to translate operational team issues into new ideas and solutions.
Maintains a positive outlook and works well in a team-oriented environment.
3 years working experience as an Analyst or in Operations

Responsibilities

Discovers and documents existing operational processes in the field that are in line with the strategic plan of the Operations Support Department.
Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures for across the organization.
Helps plan and contributes to efforts that align with Operations strategy and timelines.
Identifies methods to simplify and streamline operational processes whenever possible; documents approved processes in clear, concise, and engaging deliverables for use during implementation and ongoing training.
In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team.
In collaboration with partners and team leaders, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity.
Designs and continually updates the Operations knowledgebase with relevant, accurate, and easy to navigate content.
Conducts site visits as needed in support of Operations team, such as deploying new initiatives or supporting high priority Business Units.
Travels up to 25% of the time, sometimes on short notice.
Performs other job-related duties as assigned or apparent.