Operations Supervisors

Herzog•Kansas City, MO

10d•Onsite

About The Position

KC Streetcar is looking for Operations Supervisors to join our team and do something different and exciting as you play an important role — the face of KC Streetcar. Your next stop? A chance to love what you do … at KC Streetcar! Herzog Transit Services, Inc. is currently seeking Operations Supervisors in Kansas City, MO to join our team.

Requirements

High school diploma or equivalent.
Subject to pre-employment background check and motor vehicle report review.
Maintain a valid driver’s license and endorsements as required per position.
Pass pre-employment DOT physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
This position requires you to pass and maintain a DOT medical evaluation to drive a Herzog commercial vehicle.
Successfully complete and maintain any required safety certification and testing on an annual basis.

Nice To Haves

Education at the college level is considered a plus.
Supervisory experience is considered a plus.
Rail Transportation related operations and supervision is considered a plus.

Responsibilities

Instruct Operators on policies and procedures and monitor on-time performance.
Provide direct response to emergency related incidents, including accident and incident scenes, investigate and provide detailed reports
Administer post-accident, reasonable cause and random drug and alcohol tests
Perform on board riding checks evaluating the safe operation of the streetcar
Inspect passenger stations and facilities to ensure clean, safe and secure environment
Observe infrastructure OTS, poles and tracks reporting conditions
Throw switches and flag streetcars
Provide written reports concerning rules violations
Review Operator reports and payroll
Review digital recordings as necessary and provide daily report activities.
Assist in labor related disputes including grievances
Administer provision of the labor agreement within the realm of authority
Communicate with other departments within Herzog as well as the Agency
Assists Operations Manager with special projects as assigned
Interact with customers and non-customers and provide information as requested
Investigate Customer Service Complaints in timely manner
Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
Regular and predictable attendance and punctuality are a requirement for this position.
Other duties as assigned