Operations Supervisor

Legends Global•Worcester, MA

26d•Onsite

About The Position

Legends Global, a leader in privately managed public assembly facilities, is hiring an Operations Supervisor at the DCU Center in Worcester, Massachusetts. The role is responsible for daily activities needed to operate, maintain, and service the facility and its events, personally or through delegation. The supervisor oversees housekeeping and event setup, changeover, and teardown, and coordinates with engineering, building and grounds, technical services, and public safety and security. A significant part of the role is installing and maintaining ice for events at the DCU Center and Worcester Common Ice Rink, as well as preparing and covering ice when events require a regular floor surface. The position includes employee supervision, scheduling, payroll data input, and work during irregular hours, including nights, weekends, and holidays as needed.

Requirements

High school diploma or GED.
At least one year of facilities experience.
Current driver's license.
Willingness to train on Zamboni operation.
Knowledge of Microsoft Office.
Ability to supervise and coordinate workers in housekeeping and changeover/setup departments.
Ability to read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules, and equipment operating and maintenance instructions.
Ability to obtain licenses, certificates, or training required for operating facility equipment.
Knowledge of custodial, event setup, teardown, and changeover practices and procedures.
Knowledge of, or willingness to learn, ice installation, preparation, and maintenance, including methods for maintaining, repairing, and building ice and treating water and hydraulic equipment.
Understanding of operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for anticipated event types.
Ability to work independently and exercise judgment and initiative.
Ability to organize and prioritize work to meet deadlines.
Ability to work effectively under pressure or tight schedules and produce accurate results.
Ability to follow oral and written instructions and communicate effectively in oral and written form.
Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, tenants, and others.
Ability to learn new computer software as needed.
Ability to move around the facility, stand for long periods during events, and perform duties inside or outside as needed.
Good vision, hearing, and dexterity; ability to walk, lift, stoop, kneel, crawl, and crouch on concrete, ice, stairs, and slippery or uneven surfaces.
Ability to lift and move up to 65 pounds over a period of time.

Nice To Haves

Demonstrated Zamboni operation experience is a significant plus.
Completion of facilities management or sports management courses, or an equivalent combination of education and experience, is a strong plus.

Responsibilities

Prepare and maintain the facility ice floor for events, hockey games, and other ice events, as well as the downtown Worcester outdoor skating rink.
Supervise and schedule operations, coordinating with engineering, building and grounds, technical services, public safety, and security.
Oversee daily housekeeping and custodial work, event setup, changeover, and teardown, ensuring assigned tasks are completed.
Oversee ice installation, including freezing the floor, painting base color, lines and logos, and building up the ice sheet.
Prepare ice for practices, games, and other ice events at the DCU Center and Worcester Common Ice Rink.
Remove debris; check ice depth; scrape, edge, and resurface ice; and maintain spectator netting.
Maintain glass and dasher walls, replace broken hockey shields as needed, lay water as needed, and monitor temperature and humidity.
Prepare and cover ice for events requiring a regular floor surface.
Operate and control some equipment via computers.
Oversee, assist, and direct employees involved in ice installation and maintenance.
Respond to visual and audible alarms from building automation and life safety systems.
Maintain proper operation of housekeeping and changeover equipment.
Interview, hire, train, schedule, and direct employees; assign work; appraise performance; reward and discipline employees in conjunction with Human Resources; address complaints; resolve problems; and input payroll data.
Work extended and/or irregular hours, including nights, weekends, and holidays, as needed.