Operations Supervisor- Healthcare
About The Position
As an Operations Supervisor in Georgia, you’ll drive growth, build a strong team, and create community impact in your designated market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. You’ll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You’ll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth. You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully.
Requirements
- Bachelor’s degree in Business, Healthcare, or a related field preferred
- Prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
- Strong people leadership and coaching abilities
- Highly organized, tech-savvy, and action-oriented
- Excellent communication skills — clear, direct, and compassionate
- Familiarity with scheduling, attendance, or workforce tools is a plus
- Resides in (State) and able to travel locally to support CHWs in the field (15–25% expected)
Responsibilities
- Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
- Conduct field-based shadowing and provide real-time coaching
- Facilitate technician check-ins and performance reviews
- Support technicians in meeting certification and compliance requirements
- Foster a connected and motivated team culture with ongoing engagement initiatives
- Provide proactive coaching on hospitality, documentation, attendance, and professionalism
- Monitor KPI’s such as attendance, appointment fulfillment, and CSAT
- Ensure proper execution of Belle’s care model and scope of practice
- Manage documentation audits and follow up on quality concerns
- Track technician availability and support schedule optimization
- Report safety concerns, policy violations, or compliance issues as needed
- Collaborate with HR, Compliance, and Member Experience teams on escalations
Benefits
- Competitive compensation based on experience
- Incentive Bonus paid quarterly
- Health, Dental, and Vision Insurance Benefits
- 401k
- PTO, Sick, and Paid Holidays
- Opportunity for significant career growth and expansion of responsibilities
- Ability to reshape an industry and protect lives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
