Healthcare Operations Manager

Delricht Research • Springfield, MO

10h • Onsite

About The Position

DelRicht Research is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

In this role you will be responsible for the day to day management of clinic operations, including financial oversight and people management. We are a multi-unit clinical research site network. The Shift Lead will maintain all activities related to the conduct of clinical trials at the site including but not limited to:

Lead by example in delivering warm, excellent care to every patient at every visit.
Ensure patient visits are conducted with 100% protocol adherence—accurately, efficiently, and on time.
Oversee a team of physicians and other team members conducting the site’s clinical trials
Manage a team of Clinical Research Coordinators for their growth and development within the role and company which will also include managing the schedule, conducting performance reviews, overseeing individual and group productivity and quality of work
Continue to build the team by hiring and training as needed with the growing region
Seeing to it that all clinical trial protocols are being adhered to 100% of the time
Manage physician relationships and ensure they are aware of their schedules and informed about all clinical trial patients
Problem solve with the physicians and coordinators to resolve any patient-related issues that may arise
Communicate effectively with external clients regarding site visits as well as the sites’ quality and quantity of data for all trials
Ensure the site is maximizing the schedule in order to provide opportunities to as much of the community as possible
Responsible for the region reaching profitability and revenue goals
Learn and prepare for new clinical research studies at the site (typically 1-2 new clinical studies per month)
Voluntary travel to Investigator Meetings to learn about new clinical studies (US based, all expenses paid - who doesn’t like free travel?)

Requirements

• 3 years of supervisory or managerial experience
• Demonstrated experience overseeing operations across a business site
• 5+ years of professional working experience
• The ability to help drive teams while also routinely contributing to patient visits

Nice To Haves

• B.S or B.A from any accredited University
• Coffee drinkers preferred. Tea drinkers accepted.

Responsibilities

• Lead by example in delivering warm, excellent care to every patient at every visit.
• Ensure patient visits are conducted with 100% protocol adherence—accurately, efficiently, and on time.
• Oversee a team of physicians and other team members conducting the site’s clinical trials
• Manage a team of Clinical Research Coordinators for their growth and development within the role and company which will also include managing the schedule, conducting performance reviews, overseeing individual and group productivity and quality of work
• Continue to build the team by hiring and training as needed with the growing region
• Seeing to it that all clinical trial protocols are being adhered to 100% of the time
• Manage physician relationships and ensure they are aware of their schedules and informed about all clinical trial patients
• Problem solve with the physicians and coordinators to resolve any patient-related issues that may arise
• Communicate effectively with external clients regarding site visits as well as the sites’ quality and quantity of data for all trials
• Ensure the site is maximizing the schedule in order to provide opportunities to as much of the community as possible
• Responsible for the region reaching profitability and revenue goals
• Learn and prepare for new clinical research studies at the site (typically 1-2 new clinical studies per month)
• Voluntary travel to Investigator Meetings to learn about new clinical studies (US based, all expenses paid - who doesn’t like free travel?)

Benefits

• Medical, Dental and Vision Insurance
• Short Term Disability, Long Term Disability, and Life Insurance
• Generous Paid Time Off that builds throughout your career with the company
• 401K (includes discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and gives managers the visibility and control to maximize earnings by hitting team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree