Healthcare Operations Manager

Expeditors•Brisbane, CA

21h•Onsite

About The Position

The Healthcare Operations Manager will be employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices. This role involves conducting all GDP tasks as they relate to the district facility type and GDP Customer requirements outlined in the QA & Customer SOP. The manager will ensure facilities and equipment are maintained to GDP standards, take responsibility for risk assessing any risks that may impact GDP activities or customer product, and report security issues to the site security manager. They will ensure all facility exits are secure, preserving security, temperature-controlled areas, and rodent control. Additionally, the role involves physically segregating non-compliant stock and acting on instructions to Quarantine Returned, Rejected, Recalled or Falsified Products. Ensuring the premises and equipment are up to the required GDP standards of cleanliness through the upkeep of the cleaning program and reporting any sightings of pests or rodents are key responsibilities. The manager will ensure Approved Quality Agreements and Service Level Agreements are adhered to, and compliance with agreed customer requirements as documented in the Customer SOP. They will ensure only GDP approved Service providers are used when requested by the customer and work with the Branch CR to Manage Corrective Actions and Preventive Actions (CAPA). Customers will be informed in writing of any issues with shipments. The role leads GDP initiatives in the district for office operations & warehouse, attends conference calls with the Healthcare Regional Team, and participates in departmental meetings to discuss GDP Compliance. Participation in the District BCP review where Warehouse/storage contingency plans are applicable is also required. Engagement with Account Managers of district GDP Customers on GDP quality topics and serving as the primary point of contact for strategic RFQs with Product, GEO and CHQ Pricing teams are crucial. Collaboration with the Vertical team to understand thermal packaging capabilities and incorporate them into unique solutions, managing Thermal Packing and TC Equipment, and overseeing Transition and Implementations for Healthcare customers are also key. Assuring key Healthcare attributes are included into SOP’s and operational processes, developing a strong understanding of core carrier capabilities, maintaining capability matrices, and aligning carrier strengths with Expeditors and customer needs are essential. Working closely with carriers on executing unique, strategic solutions that benefit Expeditors and customers is also part of the role.

Requirements

Strong Air Product Expertise
Global logistics industry knowledge
Good time management
Fluent in English
Professional oral and written communication skills in English and in the local language
Facilitation & communication skills
Problem solving skills
PC skills including Microsoft Excel, PowerPoint, and Word
Process analysis skills
Competent goal setting skills
Good Distribution Certification

Responsibilities

Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP
Ensure that facilities and equipment are maintained to GDP standards
Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed
Report any security issues to the site security manager
Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control
Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures
Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program
Report any sightings of pests or rodents
Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP
Ensure compliance with agreed customer requirements as documented in the Customer SOP
Ensure that only GDP approved Service providers are used, when requested by the customer
Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely
Ensure that customers have been informed in writing of any issues with shipments
Lead GDP initiatives in the district as they relate in the office operations & warehouse
Attend conference calls with the Healthcare Regional Team as required
Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations
Participate in the District BCP review where Warehouse/storage contingency plans are applicable
Engage with Account Managers of district GDP Customers supporting on GDP quality topics
Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams
Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers
Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal)
Oversee Transition and Implementations for Healthcare customers
Assure key Healthcare attributes are included into SOP’s and operational processes
Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs
Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Maintain a thorough working knowledge of the latest GDP OPS versions, guiding our employees to meet our documented standard processes and identification of where there may be risk to the quality of our services being provided to our customers.
Adhere to local and standard GDP requirements identifying required actions according to GDP standards as documented in the Operational Process Standards (OPS).
Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations. The use of Expeditors systems enforced as standard practice.
Complete any GDP documents that relate to the storing, picking and distribution of Healthcare Products in compliance with Good Documentation Practice.
Take part in external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS. Communicate the results of all internal and external audits.
The Healthcare Operations Manager must be informed when any issues arise in relation to healthcare products that may not comply with agreed customer or regulatory standards. Report immediately to the Healthcare Representative any suspicion of Falsified/ Counterfeit products.
Ensure GDP Trainings are current and compliant in line with Expeditors GDP Training Map and GDP regulation.
Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP.
Consider network business, communicate any and all instructions as they relate to our network.
Coordinate implementation of Quality Technical Agreements and Service Level Agreements, collaborating with the Healthcare group and Expeditors legal department for approval.