Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent, world-class customer service, and exceed sales plans. The role provides leadership, mentoring, and coaching to team members, known as Dream Makers, and helps create a high-performance, customer-focused environment. The supervisor supports store operations and performance across front-of-house and alterations, including payroll monitoring, inventory processes, sales goals, staffing, and team development. The position requires retail management experience in an apparel or specialty store environment and experience using a computerized POS system.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to support a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for scheduled shifts, breaks, and meals.
- Help lead the store toward Total Monthly Income goals through foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise quality standards.
- Communicate daily sales goals and drive team action through Chat Ins and Chat Outs.
- Observe individual performance and implement improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a talent pipeline, maintain staffing, meet staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
