Operations Supervisor

Concord Hospitality Enterprises•Robinson Township, PA

18d

About The Position

The Operations Supervisor at Concord Hospitality leads team members in delivering exceptional guest service while maintaining brand and Concord standards. The role is positioned at the hub of guest interaction and helps ensure a seamless arrival, stay, and departure experience. The supervisor is required to learn Housekeeping, Front Desk, and the Bistro and to cover shifts in these areas as needed. Open availability is required. Supervisors may advance to Assistant General Manager roles within a few years.

Requirements

High school diploma or equivalent required.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to multitask and remain professional in a fast-paced environment.
Detail-oriented with strong organizational skills.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Commitment to delivering outstanding guest service.
Open availability required.

Nice To Haves

Hospitality experience.
Supervisory experience.

Responsibilities

Inspect rooms to ensure they meet the quality and standards of a Marriott hotel.
Cover shifts as needed in the Bistro, Front Desk, and Housekeeping.
Provide guests with the highest quality of service at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages professionally and accurately.
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
Take reservations and manage room blocks and special requests.
Answer switchboard calls using proper telephone etiquette.
Monitor room availability and assist the AGM/GM with yield management and restrictions.
Handle guest safe deposits according to established procedures.
Keep the lobby and desk area clean and presentable.
Maintain thorough knowledge of emergency and security procedures.