Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent world-class customer service, and exceed sales plans. The role provides leadership, mentoring, and coaching to Dream Makers, while fostering a high-performance culture and maximizing team productivity and guest satisfaction. The supervisor supports active floor management, payroll and timekeeping, sales performance, inventory and merchandise processes, and staffing. The role also helps ensure foundational operational excellence across front-of-house and alterations. Work involves extended periods of standing, walking, sitting, and using a computer and other electronic devices.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to support a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
- Help the store consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front-of-house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe team member performance and enforce improvement action plans through weekly performance discussions informed by customer reviews and mystery shops.
- Help build a strong talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Rewarding environment and competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Discount for identity theft protection
- Discounts for home and auto insurance
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
