Operations Supervisor

GRIFOLS, S.A.•UT-Roy, CA

7d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all tasks within the center, including production employee duties and supervision of donor flow. The supervisor oversees donor selection, plasma collection, and manufacturing records to support production standards and compliance with applicable regulations, approved procedures, and company requirements. Under the guidance of the Center Manager and/or Assistant Manager, the role supports facility and equipment upkeep, reporting, donor-fund control, employee training, communication across service areas, and donor satisfaction. The position may also include training to repair plasma center equipment and assisting center management with tasks needed to meet company objectives. Work is performed in a plasma center, with exposure to biological fluids and potentially infectious organisms, electrical office and laboratory equipment, and extreme cold below 32°F when working in plasma freezers. Required personal protective equipment includes protective eyewear, garments, gloves, and cold-weather gear. The work involves standing for up to 4–6 hours per day and sitting for 1–2 hours per day, as well as frequent hand and foot movement, occasional bending and twisting, and lifting up to 50 pounds.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically, four years of related experience performing phlebotomy, donor processing, and plasma processing duties.
Demonstrated proficiency in handling difficult situations.

Responsibilities

Maintain the ability to perform tasks throughout the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with state and federal regulations, the FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations, procedures, and production standards.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Under the guidance of the Center Manager and/or Assistant Manager, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate actively with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May receive training to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.