Operations Supervisor

Rennaï•Mount Royal, QC

About The Position

Discover Rennaï, the beauty and modern self-care destination of the future. At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery. Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out. POSITION OVERVIEW We are seeking a highly motivated and experienced Operations Supervisor to lead a team of advisors and operations specialists in ensuring the seamless execution of shipping, receiving, e-commerce fulfillment, and backroom operations. This role is critical to maintaining inventory accuracy, operational efficiency, and a smooth client experience. The successful candidate will possess strong inventory management and organizational skills and will play a key role in streamlining processes, maintaining inventory accuracy, and contributing to the overall success of the team and client experience. Reporting to the Senior Director, Sales & Operations, the Operations Supervisor will lead a team of dedicated employees. This position includes a comprehensive benefits package.

Requirements

High school diploma or equivalent.
5+ years of experience in operations management, logistics, or a related field.
Strong leadership skills with proven experience managing teams.
Excellent organizational and time-management skills, with the ability to prioritize effectively.
Strong understanding of inventory management principles, inventory control, and shipping/receiving processes.
Proficiency with inventory management software, the Microsoft Office Suite, and other relevant technologies.
Ability to analyze data, identify trends, and make data-driven decisions.
Exceptional communication and interpersonal skills with the ability to collaborate across functions and with external partners.
Strong attention to detail and commitment to accuracy and quality.
Professional appearance and demeanor.

Nice To Haves

Degree or certification in Operations Management, Logistics, or a related field.
Experience with e-commerce platforms and order management systems.
Bilingual in French and English.
Strong knowledge of the luxury beauty market, including emerging trends and client preferences.
Passionate advocate for self-care and wellness.

Responsibilities

Supervise warehouse associates and backroom staff, providing guidance, support, and performance feedback while fostering a culture of accountability, empathy, and self-awareness.
Develop and implement efficient workflows, training employees on inventory management and logistics best practices.
Promote collaboration and a positive working environment between retail and back-of-house teams to optimize product availability.
Manage all shipping activities, including the receiving, verification, and processing of incoming and outgoing merchandise.
Oversee inbound shipments, ensuring accurate documentation and timely processing while adhering to safety guidelines and regulatory requirements.
Manage relationships with vendors and logistics partners to optimize shipping processes, improve delivery timelines, and reduce costs.
Monitor and track shipments while maintaining clear communication with internal stakeholders and clients regarding order status.
Implement efficient receiving and distribution processes to ensure inventory is available when needed.
Manage returns, damaged goods, and inventory transfers in accordance with store policies.
Oversee stock replenishment (products, tools, and hygiene supplies), inventory control, cleanliness/organization, and product allocation to ensure optimal inventory levels and visual presentation at all times.
Conduct regular inventory audits and cycle counts to maintain accurate inventory records and minimize discrepancies.
Utilize inventory management systems to track stock movements and improve inventory accuracy.
Provide feedback on operational processes, collaborate with business partners, and drive continuous improvement initiatives to enhance efficiency and accuracy.
Monitor key performance indicators (KPIs) related to shipping and inventory management, analyze data, and implement corrective actions when necessary.
Streamline workflows and improve space utilization.
Analyze sales trends and inventory data to improve efficiency and reduce losses.
Generate regular reports on inventory levels, fulfillment rates, and operational effectiveness.
Work closely with store management to align back-of-house operations with overall business objectives.
Ensure the warehouse/backroom is organized, clean, and operating efficiently.
Implement best practices for inventory storage, labeling, and retrieval to enhance workflow efficiency.
Ensure compliance with safety regulations and store operational guidelines.
Maintain warehouse equipment and ensure staff are properly trained in its use.
Ensure the effective execution of tester and RTV (Return to Vendor) processes across all brands, making sure activities are completed monthly and within allocated budgets.
Monitor and analyze Trouble Logs and Financial Logs in collaboration with Buying and Finance teams to ensure optimal product availability on the sales floor at all times.
Work closely with the Front of House (FOH) team to ensure continuous merchandise replenishment and sufficient inventory levels to meet client demand.
Support and oversee logistics and e-commerce operations, ensuring daily order fulfillment and maintaining a 100% order completion rate within established timelines.
Prepare and manage team schedules to ensure optimal resource planning and operational support.
Mentor, support, and coach team members by identifying the tools, resources, and training needed for their success and professional development.
Ensure weekly Cycle Counts are completed and compliant to maintain a high level of inventory accuracy.
Plan, coordinate, and support full-store physical inventories twice annually in collaboration with FOH teams.
Ensure compliance with client return processes, including daily management of return bins and adherence to established procedures.
Train and onboard new employees on all Back of House (BOH) operational processes and procedures.
Ensure compliance with company operational policies and procedures while promoting a culture of continuous improvement.