Operations Supervisor

Thomas Keller Logistics Group•Portland, ME

7h•Onsite

About The Position

Oversee all aspects of daily warehouse operations, ensuring safe, efficient, and customer-focused logistics and repack functions. This role will support continuous improvement efforts, enforce compliance with safety and food-grade requirements, lead a team of warehouse staff, and maintain operational KPIs and productivity targets.

Requirements

Effective Communication – clearly sharing information and expectations while actively listening to the team.
Coaching and Development – supporting employee growth through training, mentoring, and feedback.
Team Building: Fosters a positive and collaborative team environment to enhance productivity and morale.
Accountability – holding oneself and team members responsible for meeting goals and following policies.
Employee development and performance management skills
Ability to foster a cooperative environment, as well as supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
Exceptional communication and organization skills.
Knowledge of inventory management practices.
Skill in the use of computers, preferably in a PC, Windows-based operating environment
Ability to analyze processes and make recommendations for improvements.
Ability to develop, plan, and implement short and long rage goals.
Ability to stoop, push, pull, bend, reach, and lift up to 50 lbs. regularly.

Nice To Haves

3-5 years of warehouse leadership experience, preferably in a 3PL or food-grade environment.
High school diploma or equivalent required; additional technical or logistics certifications preferred.
Proficient in warehouse management systems (WMS) and handheld RF devices.
Must be willing to travel, as needed to monitor operations.
Ability to lead a diverse workforce and build a team-oriented culture.
Forklift operating experience; willingness to obtain trainer certification through internal training.
Must obtain Industrial Truck Certification through in-house training
Must have experience operating forklifts and the ability to obtain Trainer certification.
Must be willing to work overtime, weekends, and holidays as needed.
Steel Toe Shoes, safety glasses and reflective/high-visibility vest/shirts required.

Responsibilities

Supervise personnel includes scheduling, work assignments, performance management, training, and problem resolution.
Lead daily shift huddles and communicate operational goals, performance updates, and safety topics.
Hold supervising staff accountable on adherence to their job requirements and follow through as needed.
Monitor and maintain labor efficiency and performance management through effective labor planning and timekeeping system oversight.
Maintain accurate payroll records including on time approval of timecards, time off requests, and communicating any issues with HR as required. Adhere to all attendance policy standards.
Ensure compliance with OSHA, food safety (where applicable), and company safety policies, lead accident investigations and corrective actions.
Perform semi-annual warehouse audits with each location assigned and ensure all OSHA, customer and company standards are maintained, including periodic inventory audits and reconciliation of issues.
For food grade warehouses, lead a food safety culture. Audit and maintain food safety standards within a facility. Build a safety and security plan in compliance with company/client standards.
Manage inventory accuracy, support physical inventory counts, and resolve discrepancies through root cause analysis.
Support customer relationships by meeting service level expectations and maintaining open communication.
Develop and update SOPs for warehouse operations and ensure adherence across assigned locations.
Ensure all training requirements are met throughout the organization. Drive and develop new training programs as needed for operational success. Train and mentor new employees on standard operating procedures, forklift certification, and safety best practices.
Participate in facility audits, customer inspections, and behavior-based observations.
Identify process improvement opportunities and implement action plans to enhance warehouse performance.
Maintain equipment inspection logs, initiate maintenance requests, and ensure proper material handling protocols.
Assist in administrative tasks including reporting, billing support, and employee documentation.
Coordinate special projects or seasonal ramp-up activities as needed.
Performs miscellaneous job-related duties as assigned.