Operations Supervisor

Life Science Logistics • Durham, NC

11d • Onsite

About The Position

The Operations Supervisor is responsible for supervising and coordinating warehouse personnel and activities, including the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions. This role involves organizing daily picking and loading, collaborating with customers to resolve discrepancies, researching errors, and implementing corrective actions. The supervisor will also develop plans for process improvement, coordinate new and current employee training, and perform adjustments as necessary to ensure operations run within specifications. Key duties include preparing work schedules, assigning daily workloads, ensuring building security, supervising warehouse safety and housekeeping, and ensuring adherence to SOPs. The role also involves addressing employee issues, compiling productivity statistics, supervising performance, providing cross-training, conducting performance reviews, completing end-of-shift paperwork, and communicating potential problems to the Operations Manager. The Operations Supervisor will act as a backup for the Operations Manager and perform special projects as assigned.

Requirements

• Bachelor’s degree plus 3 years distribution and warehouse management experience in receiving, storing, issuing, and accounting for property in a warehouse or any equivalent combination of education, training, and experience
• A minimum of 3 years supervisory experience is required
• Experience with Pharmaceutical warehousing preferred
• Familiar with temperature controlled warehousing
• Familiar with FDA and cGMP requirements
• Effective time management skills
• Impeccable verbal and written communication skills
• Ability to conduct appropriate research as needed
• Attention to detail and organization
• Critical thinking
• Interest to work in a fast-paced environment
• Navigate through ERP system – Tecsys Elite, MQ1
• Intermediate Microsoft Office skills: Outlook, Excel, PowerPoint
• Experience with warehouse or supply chain environments and transportation
• Ability to conduct/track graphical and data-driven analytics related to Client performance
• Ability to maintain and track budget/spending trends
• Advanced public speaking and presentation skills
• Excellent verbal and written communication skills
• Clear and Professional diction in English
• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
• Must have a valid driver’s license.

Responsibilities

• Supervise and coordinate Warehouse Personnel and warehouse activities which include the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions
• Resourcefully and economically organize completion of day-to-day picking and loading
• Collaborate with internal and external customers to resolve discrepancies related to shipping, receiving, or inventory.
• Research errors and implement corrective actions
• Develop plans and programs for process improvement
• Coordinate new and current employee training to include, but not limited to: personal safety, forklift safety, warehouse policy and procedures, and Standard Operating Procedures (SOPs)
• Perform adjustments as necessary during shift to operate within specifications
• Prepare work schedules to include, but not limited to: work assignments/rotations, employee training, breaks, overtime assignments, and coverage for vacation/personal absences
• Ensure building is secure during scheduled hours
• Assign daily work load to Warehouse Personnel
• Supervise the basic fundamentals of warehouse safety and good housekeeping
• Confirm warehouse SOPs are being adhered to and handle corrective actions as necessary
• Address employee issues effectively and efficiently without preferences or judgment
• Compile daily productivity and reliability statistics for management
• Effectively supervise Warehouse Personnel performance and provide cross training when and as needed for personal development and company economic objectives
• Conduct employee performance reviews
• Complete daily sanitation schedule and process end-shift paperwork
• Consistently inform Operations Manager of Commercial Operations of potential problems and changes
• Act as backup in the absence of Operations Manager of Commercial Operations
• Perform special projects as assigned by Operations Manager of Commercial Operations
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level