Operations Supervisor

CVS Health•San Diego, CA

21d•$20 - $29

About The Position

The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and completes all opening and closing procedures. The role includes supervising store crew activities, communicating with management and colleagues, assisting customers, resolving customer relations issues in accordance with company policy, and providing personalized customer-service feedback and coaching. It also supports merchandise presentation through pricing, stocking shelves, and planning and executing displays, signage, and inventory for weekly, promotional, seasonal, and off-shelf merchandise. The position requires a full-time flexible schedule, which may include early morning, overnight, and weekend shifts. Overtime may be needed, and the supervisor must respond to urgent store issues as they arise.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer-service feedback and coaching, including through myImpact coaching, myCustomer feedback, and personal observations.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support the planning, execution, and maintenance of off-shelf merchandise displays.
Lead the store and supervisory staff when no manager is onsite, ensure smooth store operations, and complete opening and closing procedures.
Work a flexible schedule that may include early morning, overnight, and weekend shifts; work overtime as needed and respond to urgent store issues.