Operations Supervisor

Pro QC International North America • McHenry, IL

4h

About The Position

The Operations Supervisor is responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. The role ensures day-to-day operations run smoothly and efficiently while supporting high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or a related field.
• At least 5 years of experience in operations management or a related field.
• Empathy and the ability to understand customer perspectives and advocate for customers within the company.
• Problem-solving mentality.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with global peers.
• Proficiency in Microsoft Office and other relevant software programs.
• Ability to multitask and handle multiple projects simultaneously.

Nice To Haves

• An additional degree in Business.

Responsibilities

• Serve as the inside-sales and operations liaison with customers, identify and take ownership of customer needs, and work to achieve customer satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Issue quotations for new RFQs.
• Keep RFQ trackers up to date and chair RFQ review meetings.
• Enter customer orders, place internal purchase orders with sourcing offices, and track on-time performance.
• Organize and chair operations review meetings with customers.
• Manage inventory to maintain an optimal level that supports continuous customer supply while avoiding excess inventory.
• Schedule and monitor incoming shipments from overseas sourcing locations.
• Schedule outgoing domestic shipments to customers, including order picking where needed.
• Continuously improve the company’s operational processes.
• Perform office administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager