Operations Supervisor

ABO HOLDINGS INC•West Valley City, UT

65d•Onsite

About The Position

Responsible to oversee employees assigned to the production areas. Performs all technical tasks required within the production areas. Provides assistance to management to achieve business goals. Adheres to all Standard Operating Procedures, Current Good Manufacturing Principles and Company Policies.

Requirements

Associates or Bachelor’s degree preferred and/or a minimum of one-year experience, preferably in a regulated industry or an equivalent combination of education and experience.
Ability to train, coach, observe and change the behavior of the staff is noncompliance is noticed.
Demonstrated work history of above average performance, customer service, understanding workflow, and attendance.
Current CPR Card
Certified in the Reception area, Donor Floor area, and Plasma Processing within 6 months of becoming an Operations Supervisor.
Must demonstrate excellent interpersonal, verbal, and written communication skills appropriate for all interactions with employees and donors.
Must be flexible to work in an ever-changing and fast-paced work environment.
Computer skills including proficiency in Microsoft Office.

Responsibilities

Manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic
Cross-train in Reception, Vitals, Lab, and Phlebotomy (supervisors who are not trained as Phlebotomists will train in the donor room but will not perform venipunctures); fill in during breaks/shortages as needed
Supports the center management team in identifying operational opportunities for continuous improvement
Ensure that daily equipment maintenance and calibration activities are being performed as required in a timely manner
Assist with donor flow as required
Assist in resolving certain NexLynk problems that occur during the donation process
Monitor donation times to ensure they are in line with company expectations
Operate, maintain, and perform trouble-shooting of equipment (printers, replacing handhelds, and plasmapheresis machines) within the scope of training.
Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and as otherwise posted or communicated.
Any other duties as assigned.