Operations Supervisor
About The Position
The Operations Supervisor oversees daily hauling and collection operations at the Ketchikan or Sitka site. The role leads frontline employees, including drivers and operations personnel; monitors routes, productivity, and efficiency; and ensures staffing and resources meet service and business needs. It also champions safety, supports regulatory compliance, resolves customer service issues, and collaborates with maintenance, safety, customer service, and leadership teams. This role is intended for someone interested in developing toward higher-level management, with potential advancement opportunities within 1–3 years.
Requirements
- Experience in transportation, trucking, logistics, fleet operations, manufacturing, distribution, or a related operational leadership environment.
- Strong leadership, coaching, and employee development skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize multiple responsibilities and perform effectively in a fast-paced environment.
- Proficiency with Microsoft Excel and business management systems.
- Ability to obtain a Class B CDL within 90 days of hire.
- Willingness and ability to relocate for future promotional opportunities based on performance.
Responsibilities
- Lead and supervise drivers and operations personnel in daily collection activities.
- Monitor route performance, workforce productivity, and operational efficiency.
- Adjust staffing and resources to meet daily service and business demands.
- Promote safety through coaching, training, inspections, and accountability.
- Conduct ride-alongs, customer site inspections, field observations, and operational audits to assess safe work practices, equipment condition, and regulatory compliance.
- Investigate and resolve customer service concerns while maintaining customer satisfaction.
- Coach, mentor, and develop employees through performance management, training, and ongoing feedback.
- Assist in developing short- and long-term operational goals and strategic initiatives.
- Ensure compliance with environmental regulations, OSHA requirements, DOT standards, and local permitting requirements.
- Partner with maintenance, safety, customer service, and leadership teams to achieve operational objectives.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Employee stock purchase program.
- Paid time off and paid holidays.
- Life and disability insurance.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- Ongoing leadership development and training.
- Internal promotion opportunities across North America.
- Annual cash bonus opportunity of up to 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
