Operations Supervisor

MedSpeed • Winston-Salem, NC

4d

About The Position

The Operations Supervisor is responsible for the daily operation of a healthcare transportation network. The role supervises and coaches Logistics Service Representatives, manages client relationships, and works to achieve location service quality and profit objectives. The position is scheduled Monday through Friday, 12:00–9:00 PM.

Requirements

• Strong project management skills.
• Excellent written and oral communication and interpersonal skills.
• Strong customer relationship skills, including the ability to interact with key decision makers.
• Process-oriented mindset focused on continuous improvement, with excellent problem-solving skills.
• Collaborative work style and ability to work well within and across departments.
• Results- and action-oriented approach with a sense of urgency.
• Rational thinking and ability to excel in stressful situations.
• Demonstrated leadership ability.
• Strong computer skills, including proficiency with the Microsoft Office Suite.

Nice To Haves

• Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field.
• 1–3 years of progressive business experience.
• Successful experience applying quality management principles.

Responsibilities

• Lead Logistics Service Representatives, including recruitment, onboarding, training, performance management, and development.
• Manage service quality and efficiency through daily observations, monitoring exception and performance reports, and follow-up coaching.
• Observe Logistics Service Representative routes to ensure compliance with safety, client, and operational procedures and identify opportunities for improvement.
• Ensure accurate and ongoing system maintenance of route, client, and variable-stop data.
• Review daily vehicle pre- and post-trip inspection checklists, coordinate repairs and maintenance with vendors, and maintain maintenance history files.
• Assist the operations team with projects to improve operational efficiency and service quality.
• Promote MedSpeed team culture.
• Perform other job-related duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed