Operations Supervisor

PRIORITY ONDEMAND•Conyers, GA

18d

About The Position

The Operations Supervisor performs all Paramedic duties while also overseeing daily operational readiness, supporting crews and multiple shifts, and communicating with operations supervisors and leadership. The role reports to the Operations Leader or designee and is accountable for maintaining compliance with State EMS requirements, company policies and procedures, and medical-director-approved protocols and standing orders. The position is hourly and non-exempt, and employees hired into it are subject to a six-month introductory probationary period. The supervisor provides patient care in emergency and non-emergency settings, helps maintain staffing and deployment requirements, monitors equipment and paperwork, and supports dispatch, maintenance, and field operations. The work takes place across ambulances, emergency response vehicles, patient and public settings, stations, operations offices, dispatch centers, and fleet or maintenance areas. It involves high-stress and time-sensitive situations and exposure to communicable diseases, biohazards, bloodborne pathogens, variable weather, loud noise, traffic hazards, and emergency-scene risks. Regular local travel is required, with occasional regional travel as directed. The role requires schedule flexibility for nights, weekends, holidays, and on-call responsibilities as operational needs dictate.

Requirements

Minimum EMT-P (Paramedic) qualifications.
Basic Life Support certification.
Advanced Cardiac Life Support certification.
PALS or equivalent certification within six months of hire.
Current state driver’s license and a positive driving/safety record; an insurable driving record is required.
Knowledge of methods and techniques for providing on-site emergency medical services.
Knowledge of company medical-director-approved protocols and standing orders.
Ability to read and interpret local maps.
Ability to successfully complete multiple, simultaneous, rapidly emergent tasks.
Ability to read and understand medical terminology.
Ability to write reports and correspondence.
Ability to present information effectively and respond to questions about patient care, EMS operations, and customer service issues.
Ability to use personal computer systems, including PCR reporting, email, and MDT applications.
Ability to represent the EMS organization and team members professionally.
Ability to operate company vehicles, including ambulances, safely and in accordance with State and company regulations.
Ability to perform the physical duties of the role, including frequently lifting or moving up to 150 pounds and occasionally lifting or moving up to 300 pounds with assistance.
Availability for a flexible schedule that may include nights, weekends, holidays, and on-call responsibilities.

Responsibilities

Complete the daily deployment readiness form and leadership report, and report discrepancies.
Complete loop-closure reports and manage systems.
Manage IT equipment.
Check crews’ queues daily on Web PCR and review the daily activities report.
Conduct daily walkthroughs to address dispatch and maintenance needs.
Check paperwork for errors at the end of crew shifts, address returned-paperwork issues, and submit trouble tickets as needed.
Fill schedules and trucks, conduct ALS/BLS truck audits, and ensure enough trucks are available.
Handle crisis emails, respond to email, and maintain timeliness accountability.
Come in service daily and respond to calls dispatched by the EMS communications center as directed.
Provide patient care and treatment according to company policy and medical-director protocols.
Ensure ambulances and equipment are cleaned and checked daily, and promptly report deficiencies to the Operations Manager.
Prepare and complete Patient Care Reports, billing, exposure reports, incident reports, and daily, weekly, and monthly unit checkoffs.
Ensure units and crew members follow EMS policies, procedures, guidelines, directives, and standards, and report deficiencies to the Operations Manager.
Ensure vehicles placed in service comply with applicable laws, rules, licensing, and regulations.
Maintain prompt and regular attendance at work and mandatory meetings.
Maintain readiness and professionalism while on duty and professional appearance and conduct in company uniform, on or off duty.
Staff open ambulance shifts as needed to meet minimum deployment requirements.
Travel within the service area to support shifts, stations, and field operations; respond to calls and attend meetings, training, and operational reviews.
Perform other duties as required.