Operations Supervisor

DO•Jamaica, NY

About The Position

DO & CO is seeking a dynamic, self-directed Operations Supervisor to oversee airline catering operations from production and dispatch through final delivery to aircraft. The role coordinates daily operations, supervises teams, monitors flight requirements, and ensures safe, accurate, and timely catering execution within the Airport Operations Area (AOA). The supervisor works closely with DO & CO Operations, Catering Dispatch, Delta Air Lines Tower personnel, and other stakeholders to identify operational risks, resolve service issues, support on-time departures, and uphold food safety, quality, and customer-service standards. DO & CO operates in Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels. The company operates in 33 locations across 12 countries and 3 continents.

Requirements

High school diploma or equivalent.
Experience in airline catering, airport operations, logistics, dispatch, transportation, or a related operational environment.
Strong understanding of end-to-end airline catering processes, including production, packing, dispatch, transportation, and ramp execution.
Working knowledge of food safety, HACCP principles, and operational safety requirements.
Strong analytical, critical-thinking, and problem-solving skills, including root cause analysis and sound decision-making under pressure.
Excellent written and verbal English communication skills and ability to collaborate with frontline employees, leadership, airline stakeholders, and Flight Attendants.
Ability to work independently, manage competing priorities, lead teams, and coordinate timely solutions in a fast-paced environment.
Proficiency in Microsoft Office and ability to learn and use operational systems effectively.
Ability to work extended periods on foot and in environments with varying temperatures.
Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.
Ability to obtain and maintain required airport security clearances, airport-issued identification badges such as SIDA, AOA, or equivalent, and applicable AOA driving authorizations.
Compliance with applicable TSA, U.S. Customs, and airport authority requirements, including 49 CFR 1542.209 where applicable.

Responsibilities

Oversee daily airline catering operations, including production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch.
Supervise workflows and processing times to prevent delays, missing items, and service disruptions.
Lead, train, schedule, and motivate operational team members to maintain productivity and quality standards.
Distribute operational updates and customer specifications to departments and coordinate with production and dispatch teams to ensure flight requirements are met.
Coordinate last-mile catering activities within the AOA for safe, efficient, and timely aircraft servicing.
Monitor Flight Family for missing items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch.
Monitor changing operating conditions, set local priorities, and coordinate flight prioritization to protect on-time departures.
Support Delta Air Lines charter operations and associated catering requirements.
Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other changes.
Support Flight Attendants with catering-related questions, concerns, and last-minute requirements in coordination with operations teams.
Serve as a primary contact for catering-related delays and service issues; support root cause analysis, documentation, and follow-up.
Communicate significant operational developments, service risks, and corrective actions to DO & CO leadership and relevant customer stakeholders.
Reinforce food safety, quality assurance, ramp safety, and operational standards throughout catering activities.
Ensure operations comply with applicable airline, airport, TSA, U.S. Customs, food safety, and other regulatory requirements.
Apply working knowledge of HACCP principles and support food safety compliance during delays, gate returns, and irregular operations.
Monitor weather, airport restrictions, and other conditions affecting catering operations, and implement applicable high-wind safety protocols.
Maintain familiarity with business continuity plans and support their execution during disruptions.
Identify operational risks, escalate food safety or service concerns, and coordinate timely corrective actions.
Use Flight Family, IFX, O2P, GP4, and other operational systems; maintain accurate, timely stakeholder communication.
Maintain awareness of daily operational performance and provide updates, incident documentation, and escalations as needed.
Use Microsoft Office applications, including Outlook, Excel, and Word, for communication, reporting, and operational follow-up.