Operations Supervisor

WEC Energy Group•West Allis, WI

47d•$90,508 - $156,125•Onsite

About The Position

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is hiring an Operations Supervisor in West Allis, Wisconsin. The supervisor manages internal and contracted resources, business applications, and processes according to business-unit needs. The role oversees electric operations related to construction, design, planning, and scheduling for transmission and distribution systems, as well as construction and maintenance activities within an assigned area. The supervisor ensures customer needs are met safely, efficiently, and promptly through effective management of personnel, equipment, and materials, with the safety of employees, customers, and contractors as the first priority. Operations Supervisors may rotate to other work areas or functions within Customer Operations to address workload demands, gain experience, and develop understanding of other parts of the organization. The company describes itself as committed to clean, reliable, and affordable energy delivered in an environmentally sustainable manner, and says it offers competitive pay and benefits.

Requirements

High school diploma, HSED, or GED.
At least 3 years of experience in a utility or similar industry and/or at least 3 years of experience supervising direct reports.
Valid driver's license.
Good working knowledge of union contracts and employee relationship building.
Ability to establish and maintain good working relationships with employees, contractors, and community groups.
Strong communication and organizational skills are identified as a benefit.

Nice To Haves

Formal engineering or technical training beyond high school is preferable.

Responsibilities

Plan, coordinate, and conduct safety meetings to communicate safety requirements, updates, and required training.
Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
Conduct daily tailgate sessions to communicate assignments, review procedures, and discuss hazards and mitigation techniques.
Motivate and engage employees to improve efficiency, productivity, availability, safety performance, and core expectations.
Coach, counsel, and train employees; administer progressive discipline when appropriate.
Apply knowledge of labor contracts to scheduling, work assignments, and performance decisions.
Evaluate employee performance, provide coaching and development, and conduct annual performance reviews.
Ensure customer expectations are met through timely responses and quality work.
Supervise customer-requested work to ensure negotiated dates are met.
Keep customers informed before and during planned outages through appropriate channels.
Resolve customer concerns and questions.
Coordinate storm-restoration emergencies and communicate field issues to keep customers informed.
Manage trouble and emergency work within an assigned area.
Work with Customer Service and other groups to audit work from design through construction and provide process-improvement feedback to work groups or contractors.
Visit work sites to observe crews and inspect work in progress, ensuring safe practices and appropriate personal protective equipment, hazard mitigation, tools, and equipment.
Ensure work meets applicable construction standards and contract provisions.
Ensure employee and contractor installations comply with applicable rules, regulations, codes, and laws.
Manage area budgets by controlling costs for tools, materials, work hours, and vehicles; approve contractor invoices as appropriate.
Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
Promote an inclusive workforce and team by engaging employees.
Work with customers to proactively identify needs and problems.
Respond to complaints about crew or contractor performance and work with customers to resolve them.
Participate in community activities as a company representative.
Coordinate facilities management, including repairs and maintenance.
Represent the office or area on assigned special-project teams, committees, and industry organizations.
Use computers, related hardware, and applications efficiently and safely.