Operations Supervisor

CVS Health • Stanton, CA

13d • Onsite

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the supervisor leads the store and supervisory staff, keeps operations running smoothly, and ensures that opening and closing procedures are completed. The role involves supervising store crew activities, communicating with management and colleagues, assisting customers, providing coaching and feedback, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, signage, and inventory.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible part-time schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching, including through myImpact coaching, myCustomer feedback, and personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and complete opening and closing procedures.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED