Operations Supervisor

Ryder • Knoxville, TN

11d • $70,000 - $70,000 • Onsite

About The Position

The Operations Supervisor assists the Operations Manager with shift operations and personnel at Ryder’s Knoxville, Tennessee shop. The role may supervise employees such as Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is accountable for meeting business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. This position manages shop performance against assigned metrics and receives cross-functional training to support other shop functions. It is also described as a potential developmental role for employees preparing for an Operations Manager position, with advancement based on performance. The supervisor must follow Ryder Maintenance Operations policies and procedures.

The role oversees work planning and technician assignments, personnel development, customer relationships, shop assets and inventory, repair quality, safety and regulatory compliance, and financial performance. Responsibilities include monitoring workflow, vehicle uptime, maintenance costs, documentation, and shop management data.

The position is based at the Knoxville, Tennessee shop, with a stated schedule of Monday through Friday, 6:00 a.m. to 2:30 p.m. It is salaried, with a listed minimum and maximum pay of $70,000. Ryder describes comprehensive benefits for full-time positions, including health and welfare coverage, paid time off, family and parental leave, and a 401(k) retirement savings plan.

Requirements

• High school diploma or GED required.
• Associate’s degree or at least 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may substitute for this requirement.
• Maintenance and technical experience in a shop environment required.
• Ability to professionally represent Ryder and interact competently with customer management.
• Strong vehicle diagnostics and repair knowledge preferred.
• Microsoft Office proficiency at an intermediate level preferred.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.

Nice To Haves

• Associate’s degree preferred.
• Bachelor’s degree preferred.
• Supervisory experience.
• Strong vehicle diagnostics and repair knowledge.
• Experience with a Shop Management System.
• Intermediate Microsoft Office skills.

Responsibilities

• Analyze, plan, schedule, and assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work as appropriate.
• Conduct yard checks to support work scheduling and prioritization.
• Manage, train, develop, and conduct performance management for assigned personnel.
• Manage customer relationships, resolve issues, support satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
• Direct employees in maintaining the appearance and upkeep of the location, including applicable 65 standards.
• Evaluate and recommend shop tooling and equipment needs.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required specifications are recorded in SAM.
• Manage parts inventory and related policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and in-process reviews of non-preventive-maintenance work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure cleanliness and repair quality for maintained vehicles.
• Work with the Service Manager to ensure technicians are trained and qualified and to prioritize the TOPS plan using breakdown, rework, and running-cost trends.
• Maintain visibility and control over shop-floor activity to support proper diagnosis and effective parts and component yield.
• Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain documentation required by local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Meet net maintenance cost per unit objectives without sacrificing quality, safety, or customer satisfaction; control maintenance costs and the location budget and P&L.
• Execute maintenance initiatives to meet or exceed financial targets.
• Manage payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Manage customer bill-backs, including identifying, reviewing, and approving opportunities and ensuring appropriate documentation and reporting.
• Maintain data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, and bereavement.
• Family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED