Operations Supervisor VitalRecords

VRC Companies Careers•Newark, NJ

4d•Onsite

About The Position

The Operations Supervisor is responsible for implementing quality concepts for continuous improvement, supervising records center/vault operations and delivery service, maintaining proper staffing, and reaching specific operational benchmarks. The role also ensures the truck fleet is safely maintained for drivers.

Requirements

Problem solving skills
Experience in implementing quality concepts and practice in a service industry work environment
Detail-oriented work style
Organizational skills
Willing to take responsibilities for daily operations
Willing and able to do physical work when necessary
Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.
Regularly required to stand and walk.
Occasionally required to sit, climb/balance, stoop, kneel, or crouch.
Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
Regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Valid driver’s license with clean MVR and clean background check.
High school diploma
Forklift certification
Must pass drug screen
Must be able to pass DOT Physical.

Nice To Haves

Supervisory experience (3-5 years preferred)

Responsibilities

Implementing quality concepts throughout the operational processes to make continuous improvements.
Supervising records center/vault operations and delivery service.
Maintaining proper staffing.
Reaching specific operational benchmarks.
Ensuring truck fleet is safely maintained for drivers.
Hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.
Working with Area Vice President and Director of Operations to improve the Company’s quality program.
Budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.
Maintaining clean and efficient facilities including vehicle/equipment maintenance.
Properly maintaining and controlling the use of currently available rack space and evaluating the need for additional racks.
Overseeing daily records center/vault operations, including auditing daily paperwork, overseeing and reconciling daily vault inventories of critical accounts.
Conducting and supervising bay audits.
Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over phone.
Backfilling for driver needs.