Parks & Reclamation- Operations Supervisor

City of Denton•Denton, TX

15h

About The Position

The Operations Supervisor supervises staff, facilities, and operations for an assigned Parks and Recreation Division. The role plans, organizes, and evaluates division programs and operations; oversees staff and volunteers; manages budgets; supports revenue growth; and works with internal and external stakeholders to deliver programs, services, and facility improvements. Assignments may involve adapted and inclusive recreation, athletics, aquatic operations and programs, recreation and civic centers, or special events and Keep Denton Beautiful activities. Depending on the assignment, duties may include managing recreation opportunities for people with disabilities and coordinating ADA matters; administering athletic leagues and tournaments; overseeing aquatic business operations, safety, training, staffing, and programs; supervising recreation center activities, memberships, cash handling, rentals, inspections, and maintenance; or planning community events and volunteer programs. The supervisor may serve as Manager On Duty during rotating shifts, events, or seasonal holidays, and may be required to work evenings, weekends, holidays, overtime, and respond to after-hours emergencies. The position selects, trains, supervises, and evaluates staff; recommends personnel actions; develops and monitors budgets; and ensures cost-effective operations. A bachelor’s degree in Parks and Recreation Administration, Public Administration, Business Administration, or a related field and one year of management or supervisory experience are specified, with an alternative combination of related education, experience, certifications, and licenses accepted. Required credentials include a valid driver’s license and automobile liability insurance, plus Adult CPR, AED, and First Aid certification within the stated timeframe. The position is safety-sensitive and subject to required screening and a physical examination.

Requirements

Bachelor’s degree from an accredited college or university in Parks and Recreation Administration, Public Administration, Business Administration, or a related field, or an accepted combination of related education, experience, certifications, and licenses.
One year of experience in a management or supervisory capacity, or an accepted combination of related education, experience, certifications, and licenses.
Must have or obtain American Red Cross or American Heart Association Adult CPR, AED, and First Aid Certification within 30 days of employment or at the next City of Denton offered course; online training is not valid.
Must have and maintain a valid Class C driver’s license and state-required minimum automobile liability insurance before employment; Texas Class C license and required insurance must be obtained within 90 days of hire if applicable.
Must pass a drug test, driver’s license check, criminal history background check, employment history verification, social security number verification, and physical examination.
Knowledge of applicable federal and state laws related to parks and recreation and City of Denton policies and procedures.
Knowledge of leisure, social, health, and legal needs of individuals with disabilities at all age levels and knowledge of CPR/AED first aid procedures.
Problem-solving skills, including identifying problems, evaluating information and options, and implementing solutions.
Intermediate-level skills using Microsoft Office 365 and other software systems.
Ability to provide exceptional service to internal and external customers and lead and instruct recreational activities.
Ability to perform basic mathematical calculations accurately and prepare budget documentation, monitor expenditures, and maintain budget compliance.
Ability to motivate children and provide appropriate guidance and behavior management.
Ability to take charge and identify solutions quickly during emergencies.
Ability to work independently and with a team, manage multiple tasks and competing priorities, and maintain attention to detail in a fast-paced environment.
Ability to establish and maintain effective interpersonal relationships and communicate effectively in oral and written forms.
Ability to handle difficult and stressful situations with professional composure and confidentiality.
Ability to support controversial positions, negotiate sensitive issues, and present information to internal and external stakeholders.
Ability to motivate, mentor, and train through direct and indirect influence.
Ability to develop, understand, interpret, and apply operational rules, policies, and procedures.
Ability to maintain emotional control under stress and work with frequent interruptions.
Must be able to work evenings, holidays, weekends, special events, overtime, and respond to after-hours emergencies as needed.
Must be able to meet the physical demands of the role, including lifting up to 50 pounds and carrying up to 25 pounds.

Responsibilities

Supervise staff and volunteers, including scheduling, payroll review and approval, performance evaluation, feedback, training, and ensuring stakeholder needs are met.
Plan, organize, and evaluate division programs and operations; generate reports; evaluate fees and programs; analyze financial and trend reports; and recommend improvements or growth opportunities.
Assist with marketing plans and revenue growth, including development and implementation of strategies to promote programs and events.
Help develop operational goals, strategies, and business plans; monitor programs and activities and recommend actions to meet established goals.
Review and enforce department policies and recommend improvements to programs, processes, customer experiences, and goal attainment.
Identify and recommend Capital Improvement Project opportunities; assist with facility expansion, renovation, construction, design, and revenue and expenditure projections.
Coordinate quotes, purchasing documents, equipment and material acquisition, and contracted vendor services.
Serve as liaison to volunteer agencies, schools, universities, organizations, and agencies; collaborate with stakeholders and represent the City on committees and with organizations.
Investigate stakeholder concerns, research issues, coordinate resolutions, and provide appropriate follow-up.
For adapted and inclusive recreation assignments, develop inclusive participation opportunities and serve as department liaison on Inclusion and ADA matters.
For athletics assignments, maintain relationships with athletic organizations and educational institutions; prepare league and tournament schedules; coordinate officials and field preparation; attract and direct tournaments; and resolve issues involving players, coaches, and spectators.
For aquatic business and guest services assignments, supervise cash handling, concessions, merchandise, group sales, revenues, reconciliations, deposits, general ledger reporting, supplies, fees, and facility rentals; identify new revenue sources.
For aquatic safety assignments, oversee lifeguard operations, staff training and certifications, emergency procedures, health-code compliance, reporting, and pool use; prepare reports and seasonal staff schedules for approximately 200 or more employees.
Oversee delivery of lifeguard training, instructor programs, and related safety training addendums as assigned.
For aquatic program assignments, supervise swim lessons, fitness and senior programs, camps, swim teams, school programs, classes, certifications, lessons, events, and in-service training; manage schedules, enrollment, payments, refunds, account credits, and unpaid balances.
Coordinate grant funding and swim scholarships, coordinate facility space use, and support aquatic program and event marketing.
For recreation center and civic center assignments, supervise activities and programs, cash handling, memberships, merchandise, rentals, supplies, facility inspections, maintenance, and repairs.
For special events and Keep Denton Beautiful assignments, plan and execute events and volunteer-intensive programs; manage event permits, ordinances, logistics, personnel, inventory, emergency planning, sponsorships, and donations.
Develop and implement volunteer program plans; recruit, recognize, and retain volunteers; create volunteer job descriptions and training; and develop community events and partnerships.
Select, train, supervise, and evaluate staff; recommend assignment changes, retention, discipline, and dismissal.
Develop, manage, and monitor budgets, maintain accurate budget reporting, and ensure cost-effective operations and appropriate fiscal control.
Ensure equipment is safe, perform preventive maintenance when appropriate, follow safety procedures, and report unsafe conditions or needed repairs.
Travel to City of Denton buildings and professional meetings as required and maintain regular, punctual attendance.