Operations Supervisor
About The Position
The Operations Supervisor is responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. This role ensures day-to-day operations run smoothly and efficiently and support high customer satisfaction. The Operations Supervisor reports directly to the General Manager. Pro QC International provides quality-control, production, and supply-chain solutions in more than 88 countries, managing global operations from 18 offices. The company serves clients ranging from start-ups to multinational organizations across the Americas, Europe, Asia, the Middle East, and Africa. Pro QC values quality, professionalism, dependability, teamwork, and trusted partnerships, and describes the role as part of a global family.
Requirements
- Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or a related field.
- At least 5 years of experience in operations management or a related field.
- Empathy and the ability to understand customer perspectives and advocate for customers within the company.
- Problem-solving mentality.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively with global peers.
- Proficiency in Microsoft Office and other relevant software programs.
- Ability to multitask and handle multiple projects simultaneously.
Nice To Haves
- An additional degree in Business.
Responsibilities
- Act as the inside-sales and operations liaison with customers, identify their needs, and take ownership of addressing them to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Issue quotations for new RFQs.
- Keep RFQ trackers up to date and chair RFQ review meetings.
- Enter customer orders, place internal purchase orders with sourcing offices, and track on-time performance.
- Organize and chair operations review meetings with customers.
- Manage inventory to maintain an optimal level that secures continuous customer supply while avoiding excess inventory.
- Schedule and monitor incoming shipments from overseas sourcing locations.
- Schedule outgoing domestic shipments to customers, including order picking where needed.
- Continuously improve the company’s operational processes.
- Handle office administration.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
