Operations Supervisor

Aviation Division•Ft. Myers, FL

18d

About The Position

The Operations Supervisor coordinates, leads, and evaluates cabin and wheelchair operations. The role includes managing and delegating work, monitoring team performance, motivating and mentoring staff, maintaining attendance records and documentation, and ensuring safety compliance. The Supervisor also interviews applicants, trains new hires, conducts shift briefings, resolves customer and employee complaints, and handles administrative record keeping and paperwork. The Supervisor must be familiar with all areas of the operation and aircraft and complete assigned tasks promptly while following company expectations, rules, and procedures. Hands-on cabin duties include cleaning and stocking lavatories and galleys; vacuuming carpets and mopping floors; preparing seats and seat pockets; and cleaning blankets, pillows, and tray tables. The employee must obtain lavatory service and potable water service certifications within the first 60 days of employment and ensure proper handling of hazardous materials and compliance with uniform and safety requirements.

Requirements

High school diploma or equivalent.
Valid driver’s license for AOA training.
At least 1 year of experience leading or supervising airport operations, or equivalent experience.
Ability to speak and understand Spanish and English.
Ability to work in a team environment and delegate tasks.
Excellent written and verbal communication skills.
Excellent computer skills.
Ability to carry, bend, lift, and turn with bags weighing up to 70 pounds.
Ability to stand for long periods, stoop, climb, and kneel.
Professional appearance and adherence to the company grooming and uniform policy.
Ability to work rotating shifts, including nights, holidays, and weekends, and report to work regularly and on time.
Flexibility to work additional hours beyond the regular shift on short notice and as needed during irregular operations.
Ability to speak, be understood, hear, and comprehend English; stand for long periods; lift approximately 70 pounds; and relocate in an emergency.

Nice To Haves

Previous cabin airline experience.

Responsibilities

Coordinate, lead, and evaluate cabin and wheelchair operations.
Manage the work team, delegate tasks, monitor performance, and motivate staff.
Interview applicants and train new hires for assigned positions.
Conduct shift briefings to organize and inform staff.
Resolve customer and employee complaints.
Maintain records, attendance documentation, and paperwork.
Remain familiar with all areas of the operation and aircraft.
Complete assigned tasks in a timely manner and comply with company expectations, rules, and procedures.
Clean, stock, and empty trash from lavatories; wash sinks, hardware, and backsplashes.
Clean, mop, stock, and empty trash from galleys.
Vacuum carpets and mop floors.
Prepare seats by brushing them, positioning armchairs, cleaning pockets, and placing literature in pockets.
Clean tray tables and handle blankets and pillows.
Obtain lavatory service and potable water service certification within the first 60 days of employment.
Ensure proper handling of hazardous materials and compliance with uniform and safety requirements, including safety vest and ear plug use and safe behavior inside and outside the aircraft.