Operations Supervisor

American Expediting • Toronto, ON

66d • $65,000 - $70,000 • Onsite

About The Position

American Expediting in Canada operating as “Starship Logistics” is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality.

Requirements

• Excellent communication skills with the ability to influence others
• Excellent problem solving and prioritization skills essential
• Ability to multitask and stay organized
• Ability to hold your team accountable
• Experience in supervising a customer service / dispatch environment
• Previous transportation / logistics experience required
• Flexibility in working hours required to support weekend and 24/7 hours of coverage required
• Able to travel up to 20%

Nice To Haves

• Experience in same day delivery is a plus
• Preferred bilingual - English/French

Responsibilities

• Lead and supervise a team through optimal performance
• Assist with the development monitoring of KPIs, analysis of repetitive operational problems
• Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
• Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
• Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
• Ensure shift patterns are maintained to meet the 24/7 coverage requirement
• Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed