Operations Supervisor

Marriott•Arlington, NY

10d

About The Position

The Operations Supervisor completes cashier and closing reports, reviews shift logs and daily memo books, and records relevant information in logbooks. The role responds to guest calls, requests, and problems by contacting the appropriate people or departments. It processes guest check-ins, verifies reservations and identities, requests payment, assigns rooms, issues room keys, sells available rooms to guests without reservations, checks room rates against market codes, documents exceptions, and ensures outlet charges are scanned and applied to guest rooms. The supervisor supports management with employee training, evaluation, counseling, discipline, motivation, and coaching, and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The role reports accidents, injuries, and unsafe conditions; completes safety training and certifications; follows company policies; maintains a clean, professional appearance and confidentiality; and protects company assets. It also provides courteous guest service, communicates professionally, builds positive working relationships, and ensures quality standards are met. The position may require standing, sitting, or walking for extended periods or an entire shift, and handling objects weighing up to 25 pounds without assistance. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs and daily memo books and document pertinent information in logbooks.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Process guest check-ins, including confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing room keys.
Sell available rooms to guests without reservations.
Ensure rates match market codes and document exceptions.
Ensure outlet checks are scanned and charged to guest rooms.
Assist management with training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop and maintain positive working relationships.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.